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We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to centralize user authentication.
We've implemented this for fashion brands, websites, and various mid-to-single-sized companies – primarily in the B2C domain.
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations.
Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps.
Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.
The most valuable aspect is that it gives you everything within Salesforce. You don't need to go outside the platform for anything, from lead generation to post-sale support.
We have the entire lifecycle of the process.
It's quite easy for a beginner to learn and use. Salesforce offers free tutorials and courses online – check out their Trailhead website. It guides you step-by-step, from what Salesforce is, all the way up to becoming an administrator or developer. All the training materials are available, so if someone wants to learn, the resources are there.
Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person.
Another area of improvement is customer service and support. The support we receive isn't always the best at providing solutions to problems.
I have been using this product for almost ten years now.
When it comes to Salesforce, I have experience with all of it, including identity management, Marketing Cloud, Sales Cloud, and the entire CRM end-to-end.When it comes to Salesforce, I
It's stable. In the early days, the support was somewhat lacking, but it has improved.
There are around 200 people in my organization, and all of them use Salesforce for different purposes. HR uses it for their own tasks, and so on. Everyone uses Salesforce in some capacity.
The product itself is in a strong position, but I've noticed a decline in customer service quality over the past six months. They seem focused on growth, and we don't get the same expert-level support as before.
Sometimes, you need to pay extra or escalate issues to get proper resolution. Their SLAs aren't as good as they used to be.
It's on the cloud. Specifically, the Salesforce cloud. Salesforce has its own cloud.
I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution.
It's best suited for enterprises – starting from mid-scale and going up.
Overall, I would rate the solution a seven out of ten. There's still room for improvement, mainly in making it more user-friendly for non-technical people.
Our older version of Identity and Access Management (IAM) is complex, while Salesforce and Avid use Connect Identity Governance for easier configuration and less coding.
Compared to OIG, the cost is a big consideration, as Oracle Identity Governance (OIG) requires a larger team and infrastructure.
Oracle Identity Governance comes with Oracle Fusion Middleware, which includes Identity Manager, Access Manager (OEM), connectors (Service Bus), workflows (SOA), and directory services (OID, OUD, OVD). This entire package is costly, so smaller organizations might not prefer it.
Role-based access control (RBAC) has been crucial for role-based management in my current company. Granular access restrictions based on role-based policies were beneficial.
Moreover, Oracle Identity Governance's interface is user-friendly when managing identities. It is not that easy, but it is moderate.
Identity governance isn't a specific process; it encompasses the entire user lifecycle management.
Oracle has the older version of Identity and Access Management (IAM), while SailPoint and Saviynt have come up with easier configurations and less coding. The cost of Oracle Identity Manager is significant, even compared to SailPoint or Saviynt, and might only be considered by the banking sector due to their larger budgets and teams. A team is also required for Oracle, increasing overall costs. Soma keeps costs down. So, Oracle is mainly about cost.
Moreover, this product currently uses a complex and old implementation. They need a single, user-friendly console for easy configuration.
The Active Directory Services (ADS) integration needs improvement. They should offer non-Java coding options and simplify mapping.
I have been using this solution for three to four years now.
Stability is good.
Scalability depends on the administrator. At the time, it was around 40,000 to 50,000.
SalesPoint, Saviynt, Microsoft Enterprise, NetIQ, Tivoli, or Oracle Identity Manager - they all do the same things functionally.
However, the ease of use, configuration, and licensing costs differ.
The initial setup is complex. It involves installing directories, configuring keystores, mapping, agent installation/configuration, and more.
A consultant is usually needed.
The licensing is expensive.
Overall, I would rate the solution a five out of ten. If you're familiar with Oracle Identity Governance, you can easily transition to other IDM tools because of its complexity. But once you understand it, you'll grasp the concepts well.
