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Chief Executive Officer at Firebase
Reseller
Top 20
An affordable and stable solution that provides valuable information that is useful for analytics and research
Pros and Cons
  • "The APIs are valuable."
  • "The product must be made more user-friendly."

What is our primary use case?

The solution is really useful. It’s an easy way to get information. I use it as a reference for analytics, sourcing information, and research.

What is most valuable?

The APIs are valuable. I also use the open-source things available in the solution.

What needs improvement?

The product must be made more user-friendly. Sometimes, we have to go a roundabout way and read a lot of instruction that isn't necessary. Generally, if people use the information, they have some knowledge about it. If they don't, there should be an introduction section specifically for it. The rest of it should skip all the instructions.

For how long have I used the solution?

I have been using the solution since it was started.

What do I think about the stability of the solution?

The tool’s stability is pretty good. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I’m the only user. I use AI a lot. The tool’s scalability depends on who we have contracts with.

How are customer service and support?

We can't talk to anybody. It's all AI-based. It would be good if the vendor kept up on their models. If the AI hasn’t been trained, it tends to go in circles. When we ask to speak to customer support, the AI goes round and round to keep us from doing it.

Now that I am a partner, I have a higher level of support. I can get a hold of administrators directly. However, in the beginning, the usability was bad. The AI sent us in circles when we asked for customer support because it didn't want us to talk to support.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial setup was straightforward. I wish the websites would ask us in the beginning whether or not we know how to use the tool. It could skip all the demos and introductions if we know it. The deployment time depends on how fast we enter the information. If we use templates, it is easy. Depending on our speed, we could set it up in minutes or hours.

What about the implementation team?

I can do the deployment myself. We need to do regular upkeep. We can opt-in for automatic updates from Google. It depends on what cloud we use.

What's my experience with pricing, setup cost, and licensing?

I use the free API versions. The product is cheap. I rate the pricing a two out of ten.

Which other solutions did I evaluate?

I use the products from Microsoft, Google, and IBM. I use many open-source tools, copy their APIs, and read their documents. Microsoft is easier for API and copying information because we can go over to the documents and click copy.

In Google, we must enter our payment methods even if we're not paying for a service and want to use the free service. It is annoying. If we don't use Google-specific things, it won’t allow us to connect to other cloud services without paying for the subscription. Microsoft is 99% free.

What other advice do I have?

I use a lot of Atlassian and Jira products. I do a lot of code for a lot of bigger-name websites. I apply it through Jira, which is connected to my Google Cloud, which is also connected to my Azure. The tool’s usability is pretty good. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Cloud Solution Architect at ITSG integrated Technology Solution Group
Real User
Top 5
Very customizable but the technical support could take a more holistic approach
Pros and Cons
  • "Google Cloud Datalab is very customizable."
  • "We have also encountered challenges during our transition period in terms of data control and segmentation. The management of each channel and data structure as it has its own unique characteristics requires very detailed and precise control. The allocation should be appropriate and the complexity increases due to the different time zones and geographic locations of our clients. The process usually involves migrating the existing database sets to gcp and ensure data integrity is maintained. This is the only challenge that we faced while navigating the integers of the solution and honestly it was an interesting and unique experience."

What is our primary use case?

Our main use cases involve transferring workloads from AWS and Univision to Google Cloud Datalab. Before coming to the setting we utilised Google Datalab for looker and handling separated tables for research and development scenarios. Currently in association with AWS and Univision, we are focusing and migrating, defining data set tables and moving data to the Google hosted platform.

What is most valuable?

Since we are working extensively with the solution in managing data sets and regional databases, we focus a lot on handling different table segmenting data based on ids and customising the architecture for unit projects. There was a challenge which included and rose from the rapid and regressive pace of development since we transitioned from AWS to GCP. Adapting to the logical data structure is a complex process because it is fast paced and dynamic due to the project nature. Google Cloud Datalab helps us to incorporate different components and utilise univision simultaneously. It is very customizable.

What needs improvement?

We have also encountered challenges during our transition period in terms of data control and segmentation. The management of each channel and data structure as it has its own unique characteristics requires very detailed and precise control. The allocation should be appropriate and the complexity increases due to the different time zones and geographic locations of our clients. The process usually involves migrating the existing database sets to gcp and ensure data integrity is maintained. This is the only challenge that we faced while navigating the integers of the solution and honestly, it was an interesting and unique experience. 

For how long have I used the solution?

I have been using Google Cloud Datalab for quite some time now.

How are customer service and support?

Regarding the technical support, I have worked with the various vendors that are Microsoft, AWS and Google while engaging in architecting projects. My approach always involved maintaining an open mind towards technology and considering various factors such as feasibility as specific use cases. In my opinion different vendors have specialised expertise and some collaborations can be challenging as they focus on specific areas without holistic understanding of the full cycle. This specialisation has led to issues even in Google Cloud data lab and their support. 

What other advice do I have?

I believe that rating depends on the individual experience and this is a very subjective matter. Understanding factors like collaboration and approach, plays a very important role. In my opinion, Google might have missed some opportunities and is facing challenges compared to competitors like AWS and Azure. However, based on the open source and their association with Docker I will rate them around 6.5 to 7.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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