Share your experience using ManageEngine ADSelfService Plus

It's mostly about keeping track of what's going on, such as passwords that are expiring and multiple login failures, and matching those failures with our third-party applications that do external monitoring from a security perspective.

At the moment, monitoring is one of the most valuable features for us. 

When I look at something like a server or a user who has an unsuccessful login, all they're giving me is what is from the domain controllers. When I click on the analytics portion that says give me information, it doesn't tell me what application is errored out. It doesn't tell me; it just tells me what is the same information from the domain controller. I'd like a little bit more robust information on actually giving me some useful information instead of some links that send me out to the Internet that says research here, and then I have to do additional research. It's kind of generic. And, basically, it's just a quick, I don't have to search through the domain controller logs, but once I pull those out, the logs are still very generic like you get from Microsoft. Area code four three one one. Okay. I had to go look that up. It doesn't take it any further than just a copy based on the domain controller.

I have been using this tool for a couple of years. 

The customer service and support team was good. 

Positive

The initial setup was straightforward. We just debated whether to keep it on the same server or put it on two different servers to get rid of the whole AD 360 interface and have two separate servers. It was just a little debate on how to utilize that.

Moreover, the solution requires just a little maintenance, mainly ensuring that everything is updated accordingly since we have a lot of ManageEngine products. It's important to update them in the right sequence during typical maintenance windows.

Overall, I would rate the product a nine out of ten. 

It integrates with ServiceDesk Plus. That's one of the benefits of using this product - most of their suites integrate, making it a one-stop-shop solution. I used it in my previous role, and it was particularly helpful in managing a large number of users, around ten thousand. It helped to reduce our ticket count.

The most valuable feature of ADSelfService Plus is that it allows users to self-service and cuts down on the number of password resets required.

The registration process could be improved. It should be easier for users to register for the service. That's the only area I would take away from it.

I would rate the stability a ten out of ten.

As the solution is user self-registration, it scales up as fast as the users are ready. So I would say it's very scalable.

I would rate it a nine out of ten.

Overall, I would rate it a nine out of ten.