We are a retail e-shop that sells furniture and home accessories. Luigi's Box has several uses here. We use this product as a search tool in our e-shop. Customers can search for the product they need through this tool.
It has a smart search that corrects typos in texts and recommends similar products. We also have statistics from these customer searches that we can analyze and use to improve our business. We can also use the application to display and promote our current campaigns and events.
Luigi's Box has improved the shopping experience of our customers. Thanks to this product, our customers stay longer in our e-shop and do not leave it as quickly, as Lugis Box will help them find the product they need and are looking for. This increased our conversion rate and increased sales in the e-shop.
Also, thanks to the analytical data from this product, we can, for example, find out what potential products customers would like but could not find the given products in our e-shop. Based on these findings, we can then expand our offer to include these products.
The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for. We see what searches they did when they couldn't find any product. And if we actually have the product, we can assign to it the keywords that the customer searched for when he did not find the product. This will ensure that in the future, when entering the same keywords, the customer will already find the product. If we don't actually have the product, then thanks to this information we can include it in our e-shop.
Luigi's Box does not need any major improvement. However, it could simplify the implementation on the website. The implementation process is ultimately more complex. The display of advertisements and current promotions could also be improved. The problem is that when I add a banner campaign, it takes a long time before it starts to appear in the product. Also, when the campaign ends, and I want to remove the advertising banner, it takes longer until the banner is actually removed from the search.
I've used the solution for one year.
We had our own solution from the e-shop developer. However, it was not enough for us.
The price corresponds to what Luigi's Box offers.
Based on the reviews, we decided on Luigi's Box, and we don't regret it.
I recommend it for all e-shops that have a lot of different products on offer.