BMC Remedy assists in incident and problem management processes by providing tools for handling incidents promptly while also offering access to knowledge and resources for addressing underlying problems.
The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.
Use our online form to submit your review. It's quick and you can post anonymously.
BMC Remedy assists in incident and problem management processes by providing tools for handling incidents promptly while also offering access to knowledge and resources for addressing underlying problems.
BMC Remedy is capable of helping in the operations of the service desk. It includes features for automation, such as smart reporting capabilities.
BMC Remedy offers features for asset management similar to ServiceNow's Asset Discovery Management module, including capabilities related to code and discovery.
Regarding IT alignment in BMC Remedy, we're currently utilizing it. However, ensuring compatibility with certain aspects, particularly desktop support, may not be feasible.
The capabilities of BMC Remedy include scheduling reports, retrieving reports, customization options, module generation for different departments, and integration features, all of which contribute to its smart reporting functionality.
There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors.
I have been working with it for eleven years.
There is room for improvement in the support provided. I would rate it six out of ten.
Neutral
Comparing ServiceNow and Remedy, based on business requirements, I find ServiceNow to offer greater flexibility and visibility.
The initial setup is typically straightforward, although migration processes may present complexities.
Implementation typically requires a moderate level of experience.
I find the pricing to be reasonable.
Overall, I would rate it seven out of ten.
BMC Remedy's change management module needs enhancement. It could be more user-friendly for business users and administrators, clarifying the rules and features for all users. Simplifying the process would make it easier for them to utilize the system.
We have been using BMC Remedy for more than six years.
I provide technical support services to all the customers, addressing their queries. Overall, BMC support is good, but it needs to be enhanced further. They do not solve some issues; they need to collect all the issues provided by the clients and customers, then work on these solutions and provide them. They should gather all the customer issues and collect the solutions, sharing them on the portal or with the customer to provide support easier and faster.
Neutral
I have worked with other solutions. In comparison, BMC has powerful features.
The initial setup process is complex. As you update the system further, the desktop becomes more complex. Additionally, there are vulnerabilities in the version, so you must make the compatibility with the tools lower vulnerabilities.
BMC should decrease the pricing further. It would help them increase the number of potential customers. Many clients prioritize finding powerful solutions at affordable prices. Considering this point of view, BMC can expand its customer base and regain its position as a leader in the market.
The product's incident management process involves utilizing the answer management module to meet the business needs and requirements of both my company and its clients.
BMC Remedy has contributed to improving change management processes, but there are a few limitations. The change management module is complicated for all users to use. This complexity has resulted in numerous complaints and feedback from users and business stakeholders. They could provide clearer guidance for easier usage.
We utilize the customization options available in the platform. These options enable us to group assignments based on specific criteria, such as configurations or company requirements. For instance, we can assign tasks to particular groups, ensuring that users only have access to relevant tasks and permissions.
The product has excellent support for remote and hybrid environments. It enables me to provide assistance and resolve issues effectively, ensuring smooth operations for users across various locations. The automation capabilities fulfill our business requirements in streamlining IT workflows.
The installation process is complex. Providing more resources for user training purposes can make the implementation easier.
I rate it a nine out of ten.