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Bjorn Thorleifsson - PeerSpot reviewer
Head of Research & Insights at .amp sound branding
Real User
An inuitive solution that helps with market research and surveys
Pros and Cons
  • "The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
  • "The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."

What is our primary use case?

We use the tool for market research and surveys. 

What is most valuable?

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price.


Delighted by Qualtrics helps track customer satisfaction after either a purchase or an interaction by sending out surveys that ask basic questions about customer satisfaction. However, I've always been satisfied, so I've never had anything to complain about. 

The tool is easy to learn. 

What needs improvement?

The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available. 

For how long have I used the solution?

I have been using the solution for a year.

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The tool is scalable. My team consists of five people who use it. However, when conducting research, we typically survey around 1000 people.

How are customer service and support?

I haven't contacted the tool's support. The online community is pretty good. So if you find yourself stuck, you can quickly get an answer by Googling the questions.

How was the initial setup?

The tool's deployment is easy. 

What other advice do I have?

If ease of setup and budget aren't concerns, then I recommend the tool. If you're a large company that can afford it, using Delighted by Qualtrics might lead to efficiencies, especially if many people within the organization use these tools. Qualtrics allows for quicker survey setup than other platforms. However, for a small company like ours with only 55 employees, we might prefer to take the time to train people on other platforms that are not as intuitive but may take longer to learn.

I rate the overall product an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Software Solutions Leader at a engineering company with 10,001+ employees
Real User
Top 10
Easy to use and provides good analytics reporting features
Pros and Cons
  • "The solution's analytics reporting features are quite good."
  • "Salesforce gives you a lot of messages, and you don't know what the messages mean."

What is our primary use case?

We are using Salesforce to keep track of our opportunities.

What is most valuable?

The solution's analytics reporting features are quite good. It allows you to get reports and exports to go into Excel and do your own analysis based on that. Both the reports and functionality are actually quite good.

What needs improvement?

There are a lot of things that are not working easily with Salesforce. Salesforce gives you a lot of messages, and you don't know what the messages mean. You get an error message and cannot find what the message is telling you to update. That's one of my frustrations at this stage with Salesforce.

For how long have I used the solution?

I have been using Salesforce for ten years.

What do I think about the stability of the solution?

The solution's stability and availability are quite good. In the last year, the solution wasn't available for a couple of hours for one or two days.

What do I think about the scalability of the solution?

Salesforce is a very scalable solution, and thousands of people are using it.

What's my experience with pricing, setup cost, and licensing?

I looked at Salesforce for mobility purposes about five years ago, and the pricing was fairly competitive for mobile implementations at that time.

What other advice do I have?

I am using the Salesforce mobile app, which has very good functionality. It gives you access to the functionality you need when you're traveling. I don't use the Salesforce mobile app often. I use it only when I travel, and I normally go back to the desktop version.

I would recommend Salesforce to other users because it's easy to use and has a lot of pre-populated analytic tools and reports.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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