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Human Resources at a university with 201-500 employees
Real User
Useful for everyday HR functions but needs improvement in intuitiveness
Pros and Cons
  • "I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI."
  • "The product is not intuitive, and finding the right candidate can be arduous."

What is our primary use case?

We use the product in our everyday HR functions. I use it to verify salaries or employment dates, examine transactions submitted by my team, check recruitment postings, and ensure the implementation of performance reviews.

What is most valuable?

I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI. 

What needs improvement?

The product is not intuitive, and finding the right candidate can be arduous. 

For how long have I used the solution?

I have been using the product for four and a half years. 

What do I think about the stability of the solution?

I rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate PeopleSoft's scalability a seven out of ten. My institution has several thousand users here. I don't have the exact number of those with the same access as me, but in our unit alone, there are probably around 20 people connected to HR with similar access. University-wide, though, we're looking at several thousand users utilizing the software.

How are customer service and support?

We have our technical team to resolve the issues. 

Which solution did I use previously and why did I switch?

The major difference I've noticed between PeopleSoft and other systems I've used lies in its intuitiveness and user-friendliness. Over my four and a half years of using PeopleSoft, I've become more accustomed to navigating it, but for new users, it can still pose a challenge compared to other systems.

What other advice do I have?

I rate the overall product a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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KevinJones1 - PeerSpot reviewer
Communications, Change, Project and Training Management, Training at BSS
MSP
Top 10
Helps automate financial management processes, reducing reliance on manual spreadsheets and allows for customization
Pros and Cons
  • "PeopleSoft allows you to schedule upgrades and inform users beforehand. This gives your IT team time to manage the implementation and minimize disruption."
  • "On the other hand, the more recent push for standardization precludes customized approaches to certain industry requirements."

What is our primary use case?

It's accounting software. The end result is generating the balance sheet and income statement, and it helps track all the transaction flows.

I’ve been involved with both FSCM and HCM implementation. So, I've used PeopleSoft across various functionalities.

How has it helped my organization?

In general, as well as specifically with PeopleSoft, ERP systems have replaced or reduced the overreliance on spreadsheets in financial applications ad hoc database functionality in HR.

The constraints of uploading spreadsheets for journal entries can be a headache and ultimately, ERP systems force users to rethink their approach, both in terms of spreadsheet format and reliance. PeopleSoft helps automate much of the heavy lifting, reducing the reliance on spreadsheets.

Moreover, PeopleSoft has been beneficial for the HR and financial departments in two ways. The ability to segregate positions and the underlying structure is beneficial for HR. 

Additionally, the payroll features, including the ability to separate payroll processing for different regions and then consolidate everything for final reporting (balance sheet, income statement), are valuable for both departments.

What is most valuable?

I liked the breadcrumb approach to navigation. More recently, the Work Center functionality was a good innovation. And finally, PeopleSoft’s acquisition of nVision has been a good move.

What needs improvement?

I do like the Work Center concept. It consolidates tasks based on user roles. However, I believe PeopleSoft could enhance the Work Centers concept further still. 

Additionally, PeopleSoft's user interface could be more intuitive and user-friendly, similar to Workday's graphical user interface.

For how long have I used the solution?

I have been implementing PeopleSoft 9.x, since the early 2000’s.

What do I think about the stability of the solution?

I wrote/published a paper years ago about the high failure rate of ERP implementations. And I knew the number would be high. But then once I dug a little deeper into it, interviewed project leaders, and read previous papers, I was quite surprised by conservatively saying that implementations fail almost 50% of the time.

Now, "fail" is a very broad definition. Let's take it as, "How badly did it fail?" The severity can vary greatly, from minor interface glitches like weird lines across the screen or the customization being so extreme that when they bring on a new upgrade or a new feature, it negatively impacts things. So again, failure is a very broad term, but I was surprised how often that happens, and this is not just true for PeopleSoft, it's true with SAP and Oracle and so forth. It's a complicated
implementation. It's not just like downloading TikTok or something. It takes some expertise.

Which solution did I use previously and why did I switch?

I have implemented Workday, SAP, and Oracle as well. Each has its merits and drawbacks.

Each has its strengths and weaknesses, so the best choice depends on your organization's specific needs. Here are some factors to consider:

 Complexity: How complex is your organization? Is it multinational?

 Features: What specific features are you looking for?

 IT Staff: How many IT personnel do you have on staff? Do you regularly maintain the system?

PeopleSoft, for example, allows you to schedule upgrades and inform users beforehand. This gives your IT team time to manage the implementation and minimize disruption.

On the other hand, take Workday as an example. It's simpler in terms of IT staffing because updates automatically roll out. One day you're working with one interface, and the next day it might change due to an overnight update by Workday. The advantage here is not needing IT staff to manage the transition. 

However, the downside is that updates occur at Workday's discretion, possibly without adequate time to inform all stakeholders about changes they'll encounter. Ultimately, the decision depends on your organization's needs and its capacity to manage change going forward.

How was the initial setup?

I was typically more involved in the change management aspect, keeping leadership informed and working as a liaison between the developers and users. I'm also involved in the training aspect of implementations. 

What's my experience with pricing, setup cost, and licensing?

None of them are inexpensive.

What other advice do I have?

It boils down to two things: before you buy and after you buy.

Before you buy:
 Do your due diligence: Understand your organization's needs and capabilities.
 Evaluate your existing infrastructure: Assess your company's "capacity" to ensure
compatibility.
After you buy (post-selection):
 Choose your SI (Systems Integrator) carefully.
 Implement change management from the outset.
 Involve your training staff throughout the process.
The more you keep people informed, the fewer issues you're going have. Finally, assuming the System Integrator is top-notch and does a great job, make sure you have a training staff that is compatible with not only the developers, but also the Change Management folks.

It's really a three-legged stool of Project, Change, and Training Management. Or to use a different analogy, there are three different swimming lanes, and they all need to work in concert, communicate and work together.

Overall, I would rate the solution a nine out of ten. When Oracle bought them, those who implemented PeopleSoft were worried. People said, "PeopleSoft's dead. Oracle's going to kill them. Going to suffocate them." But thankfully, the user base was so loyal. That's what kept them alive. That's why we're still talking about PeopleSoft.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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