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Devansh Singh - PeerSpot reviewer
Software Developer at a university with 51-200 employees
Real User
Top 5Leaderboard
Streamlining project management by facilitating issue tracking, collaboration, and transparency, allowing users to categorize, assign, and discuss tasks efficiently
Pros and Cons
  • "It enables mapping issues to specific team members, making it a valuable feature."
  • "The challenge lies in the initial setup and the difficulty of adding new Issues."

What is our primary use case?

I've recently created an issue for a project I'm working on. We use it to categorize the issue with specific tags, assign it to particular users, track its status, and set its priority. This allows for better organization and ensures that tasks are appropriately tagged and assigned to the responsible individuals.

What is most valuable?

It enables mapping issues to specific team members, making it a valuable feature. The user-friendly nature of this functionality enhances the overall experience.

What needs improvement?

The challenge lies in the initial setup and the difficulty of adding new Issues.

For how long have I used the solution?

I have been working with it for a few months.

What do I think about the stability of the solution?

It is stable, and I haven't encountered any issues.

What do I think about the scalability of the solution?

In terms of scalability, we can include as many Issues as needed without encountering any apparent limits. Based on my observations from various open-source projects, even those with hundreds or thousands of Issues, there don't seem to be significant problems. There are around twenty to twenty-five members in the prototype.

How was the initial setup?

The initial setup wasn't straightforward. I had to search for instructions on how to configure it.

What about the implementation team?

It doesn't necessarily have to be deployed; instead, it is essentially assigned to an individual. We can create and assign a person to it, along with adding a suitable title. Maintenance is generally unnecessary, and the status doesn't need regular checking. Instead, the individual who oversees the issues, typically the leader, ensures completion by periodically verifying the assigned tasks.

What's my experience with pricing, setup cost, and licensing?

It is an open source. There are no extra charges associated with it.

What other advice do I have?

Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Aisha Mazher - PeerSpot reviewer
Senior Semi Automation Engineer at Venturedive
Real User
Top 5Leaderboard
The solution can be used to check the number of users online and how many times the application crashed
Pros and Cons
  • "Since BugSnag is a web application and not a mobile application, a user's attempts to click on the back or forward buttons also get logged."
  • "It's hard to integrate with the application, and the setup was not very straightforward."

What is our primary use case?

The solution's dashboard is used to check how many users were online, how many users were using our application, how many times the application crashed, and which call had crashed.

What is most valuable?

With BugSnag, we are able to get some data out of it. I am currently working for a payment app, and we have to redirect the customer to the VGS pages. When a crash occurs, we know that the crash is not on our side. We know that the crash happened on the VGS side or something is wrong with our integration with VGS.

Since BugSnag is a web application and not a mobile application, a user's attempts to click on the back or forward buttons also get logged.

What needs improvement?

It's hard to integrate with the application, and the setup was not very straightforward.

For how long have I used the solution?

I have been using BugSnag for eight to nine months.

What do I think about the stability of the solution?

BugSnag is a stable solution.

I rate BugSnag a nine out of ten for stability.

What do I think about the scalability of the solution?

I rate BugSnag a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Instabug.

What about the implementation team?

We implemented the solution through an in-house team. The solution's deployment was a one-time effort. After we figured out how to integrate it, it took us two hours to deploy it.

Which other solutions did I evaluate?

Before choosing BugSnag, we were evaluating other options, including Instabug. We chose BugSnag because the other solutions were not supported for web applications.

What other advice do I have?

I would advise users to create logs for as many requests as possible because you don't know what's going to crash on production.

Overall, I rate BugSnag an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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