What is our primary use case?
We have pretty complex use cases. Catering to a seamless end-user experience for accessing both external and internal applications—both private and public applications—with a consistent experience across on-premise and working-from-home environments.
How has it helped my organization?
The solution provides a seamless experience for end-users to be able to access applications without having to perform actions on their side. Without having to fire up an Azure VPN or an F5 VPN, or anything like that, it just seamlessly works. And from a technical perspective, managing split tunnel configuration has been really good.
What is most valuable?
The base features have been fantastic. The ability to be able to granularly assign application access to end-users has been really good.
What needs improvement?
The ability to provide more security around agentless access has room for improvement.
This is the only thing that needs improvement is the agentless Landing Portal.
For how long have I used the solution?
I have experience with Netskope solution. We work with Netskope CASB, Netskope Secureweb Gateway, Netskope Private Access, Netskope Cloud Security Posture Management, and Netskope DLP.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. It is a stable solution.
What do I think about the scalability of the solution?
The solution offers high scalability. I would rate the scalability an eight out of ten. We haven't come anywhere close to capacity problems with NPA.
The general scalability is satisfactory. There are around 9,000 end users using this solution.
It has been used extensively currently, and we have plans to extend it in the future by onboarding more applications.
How are customer service and support?
The customer service and support have generally been pretty good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We had a conventional VPN solution, which was a bit onerous.
How was the initial setup?
I would rate my experience with the initial setup a ten out of ten, where one is difficult, and ten is easy. It was just the only difficulties came in coordination and end-user testing. The technology was really good. It was just the change management and governance that was a bit tricky.
The standard deployment for Netskope Private Access is you use the cloud tenancy for policy definition and management and then have on-premise and cloud publishers. So, it's like a hybrid model for this solution.
What about the implementation team?
The deployment didn't take much time at all. So, it all depends on whether you have the base infrastructure already deployed. So whether you have the cloud tenancy built, the users are onboarded. And if it's just in Netskope Private Access that you are enabling, you could get it knocked over in a couple of days.
So, if your cloud tenancy is already set up and you already have your users onboarded, the deployment process is to deploy a publisher in the desired location closest to the app. So with that, the physical machine, the publisher software on it, or whether it's a virtual cloud instance. Basically, getting that set up and then registering the publisher with the cloud tenancy. And then defining the private application policies that are in config.
The deployment could be done with one person, but because we have a delegation of duties, we had to get one resource from each team, so there were three resources.
Maintenance is required. The solution does require updates to the publishers. It would depend on the number of publishers that you have, but it's not an onerous task at all. But it's no onerous task at all.
What was our ROI?
We saw a return on investment. We've managed to deprecate some costly enterprise gate VPN solutions as a result.
There was about 60% ROI, just in terms of savings. We had 40% to 60% reduction in monthly operational costs by using Netskope. It's difficult to quantify, you know, in terms of the license cost just for the NPA function in a monthly subscription versus what we spend on the infrastructure we displaced. But we have managed to reduce infrastructure spend.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a five out of ten, where one is cheap, and ten is expensive.
The price could be costly for smaller businesses. It is a subscription-based service, so the price is fixed.
The only thing is the costs of running the publishers. So if you have a data center for you to run the publisher, then, obviously, that's a consideration. Or if you're running the publisher as an EC2 instance in AWS, then you have the cost of that.
Which other solutions did I evaluate?
We evaluated different solutions. We decided to go with Netskope Private Access because similar products, the feature sets available from Netskope, and the flexibility of deployment options provided by Netskope were superior in our assessment.
What other advice do I have?
The biggest advice I could give would be to pay attention to the use cases you are looking to solve with Netskope Private Access. In instances just because you can doesn't mean you should.
Overall, I would rate the solution a ten out of ten. It is a very good product.
Which deployment model are you using for this solution?
Hybrid Cloud
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.