What is our primary use case?
We are integrators, and we also resell
Cisco XDR. Global customers are the primary users of
Cisco XDR, while local customers often don't request it. For global customers, they directly request Cisco
XDR and share all the part codes with us.
What is most valuable?
The single point of maintenance and dashboards are the strong points of Cisco
XDR. The visibility of the network is the main valuable feature. Customers frequently request features that offer better system visibility. The solution also offers automated response capability, which I would rate around eight out of ten.
What needs improvement?
One area that needs improvement is the limited visibility due to the licensing structure. For more visibility, customers need the advantage or premier licensing, which involves additional costs. Competitors offer more visibility without any additional licensing, which is a significant drawback for Cisco.
For how long have I used the solution?
We have been using Cisco XDR for more than three years.
What do I think about the stability of the solution?
Cisco XDR is stable. Customers have mentioned that the stability and scalability are good compared to competitors.
How are customer service and support?
Technical support from Cisco is good and very helpful. We usually do not contact tech support unless we encounter issues. I would rate the support as nine out of ten.
How would you rate customer service and support?
How was the initial setup?
The initial setup is not difficult and is very easy to command. We can easily find all the guidelines and necessary documentation online or from the Cisco site.
What about the implementation team?
One person is enough for installation, but we typically allocate two engineers. For maintenance, one person can handle it, though we generally allocate one or two engineers for each site for convenience.
What's my experience with pricing, setup cost, and licensing?
Costs vary depending on dollar fluctuations. Cisco requires conversion to dollars, which affects the cost compared to local competitors who bill in local currency. Overall, the price is a bit expensive compared to local competitors.
What other advice do I have?
Some alerts before incidents occur would be a beneficial AI feature. Customers expect alerts for potential problems so they can take preventive measures. I rate Cisco XDR as eight out of ten. Our experience indicates that additional features or licensing options could enrich the overall experience.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
