it_user575832's Professional Profile

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Over 9 years ago

Contributed a review of Clarity SM: Based on certain ticket attributes, the heat of tickets is calculated and the list is sorted so analysts are always working on the highest-priority tickets.

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Over 9 years ago

Clarity SM

Based on certain ticket attributes, the heat of tickets is calculated and the list is sorted so analysts are always working on the highest-priority tickets.

About me

Planning, Implement and Run Security Information Management Program
Migration of Active Directory
Projectmanager
Servicedesk offering in a Software-as-a-Service Modell

Specialties: IT-Security, ITIL Processes