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it_user510261

  • Services Consultant at a financial services firm with 501-1,000 employees
  • Has 5-10 Years Of Experience
Badges
75 Points9 YearsTop 20
User Activity
Over 9 years ago
I Check about a Customer Experience Tool, I think the organization have to improve your client experience and if you don't have a tool to view the Improve Points this is so hard to do!!
Over 9 years ago
I have a experience with CA APM and I like this solution, but I agree with Randal if you need a solution to troubleshooting see Dynatrace or if you need a inteligent solution see AppDynamics.
Almost 10 years ago
I work with other CA products and I Think the same, the integrations are not the focus, but CA UIM 8.4 integration with CA APM 10 is so good, I see the CA is in the right way, but in relation of the support, I have not problems yet
Almost 10 years ago
Projects
Almost 10 years ago
Monitor the entire process of implementation of CA
Monitor the entire process of implementation of CA Solutions in a Customer, review the implemetation, manage and support the CA Tools after the project
Experience
About me
Certifications
  • MTA 98-365
  • ITIL
  • CA Nimsoft Monitor r6.6: Administrator 200 Exam
  • CA Service Operations Insight r3.x Advanced Support Training Exam
Employers

VECTRA Consultoria e Serviços
Capgemini
Scopus Tecnologia

Education

IBEU-CE
Universidade Estácio de Sá

Interesting Projects and Accomplishments