it_user483900

# Business Intelligence, SAP Business Objects, LANDesk Xtraction (Dashboards), TIBCO Jaspersoft, CA Service Desk Manager, CA Service Catalog, CA Business Intelligence, CA Process Automation

IT Senior Profissional with 6 years of experience in Business Intelligence (Reporting and Dashboards) - SAP Business Objects, LANDesk Xtraction and TIBCO Jaspersoft - projects and IT Service Management implementation & administration for Service Desk, Service Catalog, Workflow Processes and CMDB management solutions.

➡ Main Industries:

✓ Banking
✓ Retail

➡ Main Responsibilities across Projects:

✓ Requirement Gathering and Analysis, suggesting Solutions
✓ Producing Functional and Technical Documentation
✓ Conducting Acceptance Tests and Corrections
✓ Reviewing Past Solutions
✓ Providing Training

☲☲☲☲☲☲☲☲☲☲☲

➡ Business Intelligence with SAP Business Objects XI R3.x, 4.x:

✓ Universe Designer | Information Design Tool (IDT)
✓ InfoView | BI Launchpad
✓ Central Management Console (CMC)
✓ Web Intelligence Documents
✓ Crystal Reports
✓ Dashboards
✓ Reports and Universe Migration
✓ BO SDK
✓ Migration

☲☲☲☲☲☲☲☲☲☲☲

➡ LANDesk Xtraction:

✓ Dashboards
✓ Data Model Editor
✓ Administration

☲☲☲☲☲☲☲☲☲☲☲

➡ TIBCO Jaspersoft:

✓ Reporting
✓ Dashboards

☲☲☲☲☲☲☲☲☲☲☲

➡ IT Service Management (ITSM) Tools:

✓ ITIL v3 2011 Certification
✓ CA Service Desk Manager
✓ CA Service Catalog
✓ CA Business Intelligence (SAP Business Objects | TIBCO Jaspersoft )
✓ CA Process Automation
✓ Xtraction (Dashboards)

☲☲☲☲☲☲☲☲☲☲☲

➡ Other Skills:

✓ Information Extraction Concepts & Techniques
✓ Semantic Web
✓ Java Development (EE/SE/ME)
✓ Databases (MySQL, MS SQL, Oracle, Sybase)
✓ XML technologies (XML, XML Schema, XSLT)

☲☲☲☲☲☲☲☲☲☲☲

CONTACTS: ✉ ricardolimaneves@gmail.com || ✆ +351 932 325 700 || Skype: ricardolimaneves