it_user200838

Member of itSMF Portugal Board at a tech services company with 1-10 employees
Has 10+ Years Of Experience

Badges

55 Points11 Years

User Activity

Over 11 years ago

Contributed a review of Clarity SM: Pros: can integrate and make complex calculation; Cons: UI is not perfect

Experience

Other Skills

bmc, hp, compuware, ibm

Reviews

Over 11 years ago

Clarity SM

Pros: can integrate and make complex calculation; Cons: UI is not perfect

About me

Preparation and execution of presentations about products, solutions and projects;
Preparation and execution of product demos and pilot tests;
Participation in strategic solutions definition and IT Roadmap;
Design of solutions and elaboration of proposals;
ITIL Certification + ISO 20000 training;
Clients mentoring during the projects implementation phase, based in IT Service Management Solutions of different partners: BMC, HP Software, CompuWare, Promodag, TelAlert, IBM Tivoli, CA Technologies, Oblicore, Oracle, Microsoft, ServiceNow, ManageEngine....

Specialties: Specialized company working on Information Technology, Services and Consulting; Competencies Center with focus in the area of Service Level Management.

Education

Instituto Superior Técnico
Universidade de Aveiro
ISO20000