Why is ServiceNow bringing in new charges related to customizations?

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ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates. ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own. ServiceNow’s service management...
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