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What needs improvement with Metallic?

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Metallic.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
44 Answers

Will Knudsen - PeerSpot reviewer
Top 10LeaderboardReal User

There is room for improvement in the Knowledge Base and error reporting. I would like to see best practices in the Knowledge Base, and have the ability to diagnose errors without contacting support.

Benjamin R Roper - PeerSpot reviewer
Top 10LeaderboardReal User

Adding new users who are non-technical can be a little challenging. You can push the software out through SCCM and install it that way, and that works great, but it would be nice to have another option where somebody could download an executable and run it and it would work. It's a little challenging to get it on other systems. I work from home but I have to go and help them because sometimes they don't know. I might send them the authentication code and they'll try to install it... I'm still working out the details, trying to figure out where they went wrong, but I've had several users try to do it and it hasn't worked. I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have.

Kristian Smith - PeerSpot reviewer
Top 5LeaderboardReal User

The navigation of it needs improvement in terms of the UX. The product itself, it works as expected. It's all user experience and user interface improvements that could be made and it could be made a little more consumer-friendly. Instead of having one person or a few people that know the system intimately, it gives us the ability for other people that don't have to know the system intimately be able to navigate it.

Marlo Alexander - PeerSpot reviewer
LeaderboardReal User

I would like to see some of the code execute a little bit better when I add new licenses and assign licenses to users. I'd like to see that information update a little quicker. It would also be helpful to be able to run a report on licensing so that I have better visibility into how much licensing I'm using. I really have no other complaints beyond that. And they were able to get me that information relatively quickly when I submitted a ticket.

Buyer's Guide
June 2022
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