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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with IBM MaaS360?

Please share with the community what you think needs improvement with IBM MaaS360.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
7 Answers
Manufacturing Analyst at a manufacturing company with 5,001-10,000 employees
Real User
Top 10
25 February 21

Overall, I haven't been happy with it. Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. The initial setup is not exactly straightforward. There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter. The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.

Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Real User
Top 5
23 January 21

The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.

Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Real User
Top 5
21 January 21

The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive. It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage. One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools. Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.

Monica Sapp - PeerSpot reviewer
VP of Information Technology at Queen City Hospice
Real User
Top 10
01 December 20

The look needs to be updated and it could be simpler to use. The portal itself looks old and outdated. I would like to see more automation and better reporting. Their reports are a bit archaic.

Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
Real User
Top 10
22 October 20

We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.

Hans Van Oorschot - PeerSpot reviewer
Engineer at Caldoo
Real User
Top 5
13 October 20

Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth.

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Marut Tanatip - PeerSpot reviewer
Manager of Strategic Products Sales at a tech services company with 1-10 employees
21 August 18

Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop. It also needs a feature to restrict USBs.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Nov 10, 2021
And why?
See 1 answer
Dovid Gelber - PeerSpot reviewer
Tech blogger
10 November 21
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool that we wanted. Ultimately we decided to choose IBM MaaS360 to secure and manage our endpoints. IBM MaaS360 is a platform that approaches endpoint management from a user-oriented point of view. Its user interface is designed for use by those who are not necessarily technologically savvy. You can click through the interface screens and manage the program effectively. Microsoft Intune is a software solution that allows companies to practice remote endpoint management and security from a single unified dashboard, which offers great value. However, there are too many hyperlinks needed to navigate the screen. There is simply too much technical knowledge required to manage it, which means that the average employee would not be able to use it without special training. IBM MaaS360 can remotely enable, track, wipe, shutdown, or troubleshoot any device that is connected to it from anywhere in the world. You can send someone out into the field without a fully configured device and once they activate the program, it will handle the configuration in the field. Lost devices are now something that companies no longer have to be concerned with. Devices are now trackable from any location. Additionally, if a device is misplaced or is no longer needed, it can be remotely wiped or shut down. This can remove data that could be exploited or prevent the usage of devices by unauthorized parties. IBM MaaS360’s cognitive unified endpoint management allows users to remotely identify whether issues can be solved remotely or whether it requires an in-person examination of the device in question. Microsoft Intune also allows for a limited degree of remote usage. As long as the device is accessible, users of Microsoft Intune can log in and perform remote troubleshooting to solve issues that may arise. Administrators can also remotely limit the type of websites that employees can access on a connected device. IBM MaaS360’s remote capabilities surpass Microsoft Intune’s,which is a large part of the reason that we chose it. Conclusion: While both Microsoft Intune and IBM MaaS360 offer robust services, the intuitive nature of IBM MaaS360 gives it a big advantage over the competition. Additionally, IBM MaaS360’s remote capabilities are far more versatile than anything that Microsoft Intune can offer.
Ariel Lindenfeld - PeerSpot reviewer
Director of Content at PeerSpot (formerly IT Central Station)
Dec 23, 2021
Let the community know what you think. Share your opinions now!
2 out of 3 answers
PeerSpot user
CEO at a tech services company with 11-50 employees
13 April 18
For Mobile Apps, it isn't the developer that causes the issue, it's the operating environment in which those apps operate in. That's where the security blind spot is. So if a company has a good MDM/EMM solution but also have consumer-facing or public-facing mobile apps, how can they control what happens to their app on the unmanaged devices of their customers? They don't know if that customer has a very old version smartphone, is a few software updates behind, or leaves it alone for periods of time in public places. Those are what hackers look for. We are seeing a lot of breaches happening because of this lack of control. Using a layered security solution approach will help alleviate some of these concerns.
20 August 20
Physical Device Encryption, Remote Access, and Location Services!
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