2021-06-15T11:52:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 10

What needs improvement with Avanan?

Please share with the community what you think needs improvement with Avanan.

What are its weaknesses? What would you like to see changed in a future version?

8
PeerSpot user
8 Answers
BW
Digital Coordinator at Modis
User
Top 5
2022-11-04T15:35:00Z
Nov 4, 2022

The customer support staff has often been available to solve any raised issue. The system response in a slow computing device affects performance when sending and receiving emails. Poor configuration with applications and tools in the business premise can block secure emails. I am satisfied with the current functionalities and capabilities. The set billing policies by the Avanan team are suitable for our company and can fit other willing organizations. With thorough training and advanced updates to teams on new changes and proper guidelines, this tool can do wonders.

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BH
Data Analyst at a tech services company with 1,001-5,000 employees
User
Top 5
2022-10-17T15:40:00Z
Oct 17, 2022

They should come up with a mobile application so that it can be more flexible. The set security system does not detect some extensions attached to emails that can sometimes be dangerous to the users. The overall performance has been great, and the customer support staff has always provided much-needed support from the IT team. The solution has been of more help compared to a few operations challenges that occurred all of a sudden. The cost is higher for SMEs, however, the pricing and billing criteria can be lessened to accommodate more willing customers.

DH
Support at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
2022-09-26T06:36:00Z
Sep 26, 2022

They need to provide more documentation to be able to implement custom features or validate more advanced functions. It is very difficult to find the required documentation. As for technical support, we have doubts if Check Point provides it or if it should be a separate solution since its portal is separate from Check Point solutions. We would also like it to be included in the security solutions found in the Infinity Portal so we can centralize environments successfully.

Sudhir  Parmar - PeerSpot reviewer
Business Development Manager / Business consultant at DRC Systems
Real User
Top 10
2022-08-09T07:03:00Z
Aug 9, 2022

Since it periodically identifies ordinary emailers as spam or dubious, they may need some AI logic improvement. This should be improved with the upcoming release. It should reduce the amount of time needed for thorough scanning. It is not a significant problem, though. It should also offer a fast backup in case any email is unintentionally quarantined or deleted to prevent data loss. It should provide us with more in-depth analytics on the risks that were found, quarantined, and removed, and a record may be kept for the next screening and review.

US
Business Development Manager at DRC Systems India Pvt. Ltd
User
Top 20
2022-08-06T07:25:00Z
Aug 6, 2022

They need a little bit of improvement in AI logic, as sometimes, it quarantines frequent mailers as spam/suspects. This should be improved in the next update. It should also decrease the time in detailed scanning. That said, it is not a big problem. It should also offer a quick backup in case any email is wrongly quarantined or deleted to ensure no data loss. It should give us more detailed analytics about threats identified, quarantined, and deleted and a report can be maintained for future screening and reviewing.

MU
Chief Information Security Officer at a government with 10,001+ employees
Real User
2021-12-07T08:57:35Z
Dec 7, 2021

There are times when we have false positives.

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KS
Database & Internal Processes Coordinator at Legacy Project Services Group
User
Top 20
2021-11-16T17:22:00Z
Nov 16, 2021

I would say no improvements are necessary. They are constantly making upgrades and improvements. The only thing that used to bug me, which they fixed, was when I cleared alerts or any activity, it wouldn't clear very quickly so I didn't know if they were cleared or not. Another issue, which is not that bad, is it can be a little over-sensitive. Sometimes it seemed like the allow list wasn't working. I've created many allow list rules however, they still seem to be blocked; the same is true with the blocked list rules.

DM
Chief Information Security Officer at a media company with 201-500 employees
Real User
Top 20
2021-06-15T11:52:00Z
Jun 15, 2021

Being cloud first and because we are in the movie business, we use a lot of Macintoshes. So, there is absolutely no reason for us to have Active Directory whatsoever. However, if you are using Office 365, you must have Active Directory in order to reset passwords. Even though we have a single sign-on provider, we must have Azure Active Directory for Office 365, which is really stupid. As a cloud application, you would think that I don't need Active Directory, which I don't need for anything else except Office 365. We have one server inside that space to help us manage Active Directory just for Office 365. This is a very sore point, but it is what it is. There are some things that they can't remediate. The honest thing is nobody can right now because of the nature of how some of the secure email platforms work. We have worked with them on some other different vendors to integrate into. There is a particular space that is a unique challenge for everybody. We are trying to help with this as well. For example, if I need to send you information securely, whether I'm using Google, Microsoft, or a third party, I may send you an email that is encrypted but you don't really get the email. When you open up the email you have to click a link to login to a server to read the email, e.g., sometimes a doctor sends you secure messages. The information is not in an email and it's not on your computer, but you receive an email that says, "Click on this link. Login to the server online to view the message or information." Well, in doing that, the message in that email that is sent to you to go to that server is 100% legit. Everything about it is correct, even the TinyURL or whatever. There is nothing wrong with that email. Once you connect to that server and you login to view the message, it may have a payload that will get distributed onto your phone or your computer. Avanan doesn't have a way to protect against that because it's not an email issue anymore. At that point, the email was delivered and it was fine. It was you going to a server in your web browser that caused a problem. Then, the question is: Because the attack factor came in via the email, how do you build out an innovative solution that allows you to better manage the risk associated with secure emails without having to compromise the integrity or confidentiality associated with reading that particular privileged email? I think combinations of browser isolation, proxy, or some other different pieces that endpoint security operation components will address this.& There is a handoff or convergence associated with those different faculties or capabilities. Then, the next question is: Is this something that Avanan needs to address or is it something that the endpoint security needs to address?

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Nov 4, 2022
Hi Everyone, What do you like most about Avanan? Thanks for sharing your thoughts with the community!
2 out of 8 answers
DM
Chief Information Security Officer at a media company with 201-500 employees
Jun 15, 2021
If we look at four to five years ago, we had close to six or eight people click a link in an email per month. Now, we are probably down to about five or six clicks a year, if not less.
KS
Database & Internal Processes Coordinator at Legacy Project Services Group
Nov 16, 2021
The customizable rules allow you to change aspects.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Nov 4, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
DM
Chief Information Security Officer at a media company with 201-500 employees
Jun 15, 2021
Everything is negotiable, but it is fair and reasonable for what you get. It is based off of your Office 365 licensing, so it is user-based. Avanan works with you on how you need to have it arranged. If I'm making a movie, we may only have five to six users at the very beginning. When we go to principal photography, or whatever, a couple months later, I may have 400 or 1,800 users. It varies by week. We have people come on and off. Then, when it goes into post-production, it may drop back down to 200 users and finally back down to 18 users. A movie can take anywhere from eight months to three years to make just depending on what's going on with it. There is absolutely no way to sign a commitment for a movie to use a product to say, "I'm going to buy 500 seats," when some weeks it's only eight people and other weeks it is 1,800 people. I'm not going to buy 1,800 seats for three years. That's ridiculous. Having the flexibility and modeling to do the pricing that best fits the needs of the organization is incredibly ideal. That is what Avanan does. They know exactly how many users are using it, etc. We can tune the invoicing associated with how we are using the product so we can charge it back to the shows appropriately. When making a movie, if my budget is $15 million and then it burns down, I can't go back and ask for more money. Once it's gone, it's gone. If my technology stack is going to cost me a million dollars for a show that only costs $12 million to make, that's ridiculously expensive. The technology doesn't change. You're still going to have the same amount of users. You're still going to have the same systems and everything else, so you have to be more flexible on how you can maximize the investment and work through the cost models that best fit the needs of the particular project or environment that you're working in. In corporate, it is completely different. However, on the corporate side, it does vary throughout the year where we have different things that come in within the organization. The licensing is really negotiable on what works best. If your organization is going to be at a set level for the next three years, then sign a three-year deal. You'll get a better value for it. If your numbers vary a lot, then go to month-to-month licensing. We manage whom we want to cover and don't want to cover in regards to the television side. However, on the corporate side, we just cover everybody. There are accounts which don't have email accounts that you don't want to have count against your total number that you're paying for protection. There are a lot of different levers that you can pull to customize it however you see fit for the organization. But, if I am a small to midsize company or even just a small mom and pop shop of eight people, this is an ideal solution because then you can pay month-to-month. You're not paying any kind of overhead for hardware or anything else associated that goes in with it. It is very elegant and very clean.
KS
Database & Internal Processes Coordinator at Legacy Project Services Group
Nov 16, 2021
This product is the best choice for pricing. For implementation, you don't even need the end-users to do anything.
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