We'd like to see the following improvements: * A/B testing. The ability to create and send multiple versions of an email to a small subset of an email list and then use data on which version performed better to inform future email campaigns would be helpful. * Email scheduling. We need the ability to schedule emails to be sent at a specific date and time in the future rather than being sent immediately. * Email personalization. We'd like the ability to insert personalized elements like a recipient's name or location into emails using data from an organization's systems. * Advanced analytics. It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools. * Advanced spam filtering. We need additional spam filtering options beyond the basic spam filtering already provided by SES, such as blocking specific types of content or customizing the spam filter's thresholds.
Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require. We would also like to have cross-regional support. Tomorrow, my enterprise might be functioning across multiple geographies or globally, and if we can have a sustainable and reliable synchronization solution to replicate emails across multiple geographies so that everybody can access them—if not in real-time, then at least in a suitable amount of time—it would be helpful. It would be a really good feature to add.
PeerSpot users discussed what the most important features of a cloud email service were, and the consensus pointed to usability. This includes the service's reliability/availability, support, and migration/integration abilities as well as its compatibility with other applications. On top of the basic user friendliness of the cloud email, members want to see clean a web interface and solid security features in place, along with easy customization that contributes to a strong market perception...
I would like to see detailed reports on email success and failure rates.
There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues.
The product should improve technical support.
We'd like to see the following improvements: * A/B testing. The ability to create and send multiple versions of an email to a small subset of an email list and then use data on which version performed better to inform future email campaigns would be helpful. * Email scheduling. We need the ability to schedule emails to be sent at a specific date and time in the future rather than being sent immediately. * Email personalization. We'd like the ability to insert personalized elements like a recipient's name or location into emails using data from an organization's systems. * Advanced analytics. It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools. * Advanced spam filtering. We need additional spam filtering options beyond the basic spam filtering already provided by SES, such as blocking specific types of content or customizing the spam filter's thresholds.
Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require. We would also like to have cross-regional support. Tomorrow, my enterprise might be functioning across multiple geographies or globally, and if we can have a sustainable and reliable synchronization solution to replicate emails across multiple geographies so that everybody can access them—if not in real-time, then at least in a suitable amount of time—it would be helpful. It would be a really good feature to add.