Information Technology Service Support (Digital Channels) at a printing company with 201-500 employees
Real User
Top 10
Dec 6, 2025
My team's main use case for CloudDesk involves eight people focusing on how we provide support to all our users, usually for remote employees, monitoring, and analytics. We use it for time tracking, activity monitoring, proof of work, performance analytics, reporting, and tracking time spent on specific projects and tasks, which helps with estimating project costs and preparing quotes for our clients. A specific example of how we use CloudDesk in our day-to-day work is regarding the process of the business, particularly managing workforce productivity and ensuring accountability. We use it to verify attendance and presence, assisting our HR manager with remote workers. They utilize the Face ID verification feature during employee check-in and log-out times to confirm the right person is at their computer, eliminating buddy punching to ensure that people are present. We give specific focus on this module which was requested by our HR, ensuring compliance with company policies. As a team leader, I review the web and application usage reports in CloudDesk to see if employees are spending excessive time on non-work-related websites, such as social media or online shopping, violating company policies. I also manage field teams on the go, examining how sales managers use the CloudDesk mobile app to track their location, working hours, and updates to the sales teams, ensuring compliance and regulation of the company.
UEBA identifies threats by analyzing user behavior patterns, reducing false positives, and enhancing security measures. It adapts to user activities, providing better insights than traditional security tools.Understanding UEBA technology involves recognizing that it leverages machine learning to detect anomalies in user behavior within an organization. By establishing a baseline of normal activity, it identifies deviations suggesting potential threats like insider risks, account takeovers,...
My team's main use case for CloudDesk involves eight people focusing on how we provide support to all our users, usually for remote employees, monitoring, and analytics. We use it for time tracking, activity monitoring, proof of work, performance analytics, reporting, and tracking time spent on specific projects and tasks, which helps with estimating project costs and preparing quotes for our clients. A specific example of how we use CloudDesk in our day-to-day work is regarding the process of the business, particularly managing workforce productivity and ensuring accountability. We use it to verify attendance and presence, assisting our HR manager with remote workers. They utilize the Face ID verification feature during employee check-in and log-out times to confirm the right person is at their computer, eliminating buddy punching to ensure that people are present. We give specific focus on this module which was requested by our HR, ensuring compliance with company policies. As a team leader, I review the web and application usage reports in CloudDesk to see if employees are spending excessive time on non-work-related websites, such as social media or online shopping, violating company policies. I also manage field teams on the go, examining how sales managers use the CloudDesk mobile app to track their location, working hours, and updates to the sales teams, ensuring compliance and regulation of the company.