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Buyer's Guide
Virtual Desktop Infrastructure (VDI)
June 2022
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Director System Integration at a computer software company with 10,001+ employees
Real User
Top 20
A mature product and an industry leader with great application virtualization
Pros and Cons
  • "Citrix is one of the companies that is delivering virtual apps and desktops in a big way. They are mature enough to understand the level of stability required and deliver it."
  • "If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal."

What is our primary use case?

For virtual desktops, like Windows 10 or Windows 7, we primarily use the solution to offer some customized applications to the users. 

Some of the basic applications, like Windows applications, are being used across all VDIs. 

The usage depends on the specific customer. They decide what applications they want to have in their VDI. We have certain items as far as their requirements, and we just manage the infrastructure in the background.

What is most valuable?

Citrix tends to have the most capabilities surrounding desktops.

The application virtualization is very, very good.

What needs improvement?

The customer is always looking for a unified solution. They need a single place where everything can be managed from while using a web application. With Citrix's system, there's an administrative tool and a helpdesk tool. Those two tools are very different, and the Citrix administrative tool is not meant for web-based use. It's in a heavy application. If they could build it into their web-based applications, that would be ideal. That way, administrators can log in from anywhere on any browser and they can just manage the environment in the background. 

Citrix does not have an in depth assessment tool. Some customers ask for components in Citrix that can give information around the hypervisor's resources or in-depth metrics of the hypervisor's site. There is a free tool from Citrix, however, it does not give you the deeper information of the other components like hypervisor or the OS or the storage, or downloads in the network. Those are the limitations of that particular tool right now. We might need to use a third party tool to gain that information. 

If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal. 

For how long have I used the solution?

We've most likely been using the solution for over eight years at this point.

What do I think about the stability of the solution?

Citrix is one of the companies that is delivering virtual apps and desktops in a big way. They are mature enough to understand the level of stability required and deliver it. 

Now, they are moving towards the cloud and offering everything as a service. The redundancy part is already taken care of by the company. 

We have many components and have controlled redundancies. From the end-user side, a user won't see any disruption in the services. That's due to the fact that the infrastructure in the background is highly available. Elasticity is also introduced. We're always building provisioning desktops on-demand and shutting the machines that are not in demand. 

We have certain policies defined in the infrastructure in the background, which can enable our administrators to utilize the resources as they need them. Therefore, it's quite stable.

What do I think about the scalability of the solution?

We use this solution ourselves in our own organization and have a 60,000-70,000 userbase currently. We have more than 40 customers within the virtual workspace. Most are medium-sized entities. A few have 20,000-40,000 users. We'll be adding another client in healthcare that has about 20,000 desktops.

Scalability is not an issue. You can scale up to any number. There's only the requirement of adding the infrastructure and building that horizontally. You'll need to set up the different components horizontally. For example, if we have a 10,000 user base, then we can probably have 10 master servers. If the user base is around 40,000, then we can double the master servers so that they can take up the load.

How are customer service and technical support?

We often contact technical support.

They are very engaged, whenever we have an issue. They are very helpful. Most of the time, whenever we run into an issue where we need to reach out to Citrix they are available to us.

We do not support only Citrix. We also support the backend infrastructure and hosting infrastructure that are also Citrix products. If it's tied to another product, such as Microsoft, they'll work together to resolve whatever the issue is. 

We haven't found any difficulty in working with them. It's rare that we'd need to reach out to other vendors as well as Citrix (usually once in a quarter), however, if it happens, we know Citrix will do what they can to work with all parties.

Which solution did I use previously and why did I switch?

We do not exclusively work with Citrix. It's much more high-end than other services, however, we do also offer, for example, VMware and Horizon.

How was the initial setup?

The initial setup is very simple currently. Earlier we used to install many components separately. Now, we have a basic software installation setup. We can build the environment in a few hours. It does not take much time now. Earlier, we used to have to secure the servers, for example. It is all virtualized. One administrator can build the environment from scratch and in a very short period of time. It's not complex now. Earlier it was, but not anymore.

The deployment time depends on the sizing of the environment. If the customer is looking for only 500 desktops, it takes one day to build everything. If there is planning involved, and there are some different components or key bits and pieces that the administrator needs to collect, it might take a bit longer.

If it is in a scalable environment that's sized, for example, at 1,000, 10,000, or 20,000, it will definitely take time. This is due to the fact that we need to choose the appropriate technology for the background. We need to figure out if the customer's willing to have a provision desktop, basically. That all depends on what the customer size is and what the customer requirements are.

We also offer managed services, so we can help our clients manage everything once the solution is fully deployed.

What about the implementation team?

Our team can help implement the solution for our clients. That said, I don't handle the process directly myself.

What's my experience with pricing, setup cost, and licensing?

Citrix is competitive, however, at the same time, they give great service. VMware, Horizon, or other VDI solutions may be cheaper. That said, they do not have the same capability that Citrix has. 

We offer other VDI solutions like Microsoft WVDs and the VMware's Horizon, that are on the cheaper side. It's up to the customer, what they want to do. If they want to have premium services, we will host their VDIs on Citrix system components only. That will give them better features and better capabilities or maybe less frustration on the user experience side.

We offer cloud and managed services offerings as well as environments hosted on our data center. We have a variety of options and therefore can offer a variety of prices according to what they need/want.

What other advice do I have?

We're currently using the latest version of the solution.

While we mostly work with on-premises deployments, we also occasionally handle cloud deployments as well. 

We have our internal Cloud offering. Form there, we have a managed data center and within our company's premises, the customers are just subscribing to services based on their need for virtual desktops.

I would recommend the product. It's an industry leader in the VDI environment. Nobody can match their capabilities right now.

I'd rate the solution nine out of ten overall. If they had better capability testing, I might rate it higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
BHARAT B  SHARMA - PeerSpot reviewer
Director at Shreenathji Solutions
Real User
Top 5
Easy to set up and reliable, but needs an additional control panel
Pros and Cons
  • "You can scale the product."
  • "We've had issues with security breaches."

How has it helped my organization?

It's helped with cutting costs and making access easier. People can work remotely using this product. For remote billing, it's working well. 

What is most valuable?

The ability to access the computer from a remote location is great. With the Windows Server as a client, we can use more than one computer at a time.

The initial setup is simple. 

It's a stable solution.

You can scale the product.

What needs improvement?

We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured.

There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved.

We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.  

For how long have I used the solution?

We've been using the solution for 20 years. It's been a long time. 

What do I think about the stability of the solution?

The solution is stable. If it is configured properly, then it'll not create any problems in between. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability depends on the server size. It does not scale on a personal computer, however. 

How are customer service and support?

The solution can be configured in such a way that you are able to maintain it yourself. We've never had to reach out to technical support for assistance. 

Which solution did I use previously and why did I switch?

For printer redirection, we are using third-party software.

We've used Citrix and VMware in the past.

How was the initial setup?

The implementation is very straightforward. If there are some problems or if clients have installation issues, that can be solved by the technician and it's very easy.

I'd rate the implementation a three out of five in terms of the ease of the process. 

It does not take too much time due to the remote desktop. You just have to do some settings on the server or computer. We only need about three people to handle deployment tasks. 

What about the implementation team?

I'm a consultant and an integrator. I never call up a third party to help with implementation. 

What's my experience with pricing, setup cost, and licensing?

The solution is not too expensive. It's moderately priced. I'd rate it a three out of five in terms of affordability. 

What other advice do I have?

We are using this and Windows Server and Windows 10 or Windows 9, whatever is available.

Normally this is a private cloud, however, right now, a lot of our customers are on AWS and they're using it from the cloud, also.

I'd advise new users to first gather good knowledge and do some planning before the implementation. 

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: integrator/consultant
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Customer experience engineer at a computer software company with 201-500 employees
Real User
Top 10
Secure, simple implementation, and efficient
Pros and Cons
  • "Citrix Workspace can present desktop applications with ease, in an efficient and secure manner. The performance is good, it is a great piece of software."
  • "Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace."

What is our primary use case?

Citrix Workspace can be deployed in the cloud and on-premise.

What is most valuable?

Citrix Workspace can present desktop applications with ease, in an efficient and secure manner. The performance is good, it is a great piece of software.

What needs improvement?

Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace.

There are times when the Citrix client is updated with a poor release. The update can effectively knock out aspects that were working previously. You can go one step forward, but two steps back. They will go through a period of having some very good software releases and then they will stop completely. It will take a couple more releases to get back everything that was negatively impacted. 

For how long have I used the solution?

I have used Citrix Workspace within the last 12 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Citrix Workspace is scalable.

How are customer service and support?

I have not had to contact the support from Citrix Workspace.

How was the initial setup?

The initial setup is straightforward and simple.

What's my experience with pricing, setup cost, and licensing?

The licensing of Citrix Workspace is worth it. However, it is expensive. Citrix is probably more competitive now than VMware, but it is still a costly solution.

Which other solutions did I evaluate?

I have evaluated VMware.

What other advice do I have?

My advice to others is the initial installation is always straightforward, it's the second phase that you need a lot of good assistance or a lot of assistance to get it working right or working well. If you go into it thinking you can learn as you go, it's not that kind of solution. It is similar to VMware. The whole element about it is that installing the solution is easy and getting things up and running is not a problem, but getting it to work well in the environment requires a lot of expertise and you need to pay the money to get that to work well.

I rate Citrix Workspace a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Virtual Desktop Infrastructure (VDI)
June 2022
Get our free report covering Citrix, VMware, Microsoft, and other competitors of VMware App Volumes. Updated: June 2022.
609,272 professionals have used our research since 2012.