IT Central Station is now PeerSpot: Here's why
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Data Warehouse
July 2022
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Rodolfo Patiño - PeerSpot reviewer
SubDirector of Project Management at DISH
Real User
Top 5Leaderboard
Stable with good data replication but is very difficult to set up
Pros and Cons
  • "The data replication is very good."
  • "The initial setup process is very difficult and extremely complex."

What is our primary use case?

We are a telecommunications company. The information that we have there, it's Oracle Suite including a CRM, help service integration, and more. That's the core of the system. All the information is available to users using Oracle BI, and some other tools. We're very Oracle-based in our product choice.

How has it helped my organization?

In the past, all the reports that the organization needed would have to pass through a new requirement. And in order to create it, a person needed IT, and the developers. They would have to then test it and release it. Now, since we have this information available, access depends on the role, and the security filters and the user can access information and can make their own dashboards and reports and take decisions. They no longer need to go through IT and developers.

What is most valuable?

We're working on making our usage to be part of a service in a manner that the client can use the information and create their own dashboards, and reports. The client can access the information they need based on the role they have. It prevents them from being dependant on an IT department for access.

The data replication is very good.

The solution offers a good data warehouse.

The solution allows us to avoid conflict with the transactional databases. 

What needs improvement?

The replication of the database needs to avoid collision with the transactional databases. That's a very, very important aspect that needs to be looked at. 

It would be nice if we had access via mobile devices. To be able to have this information and the dashboards on cellphones or tablets or something like that would be great. It would make the solution similar to Tableau, for example, and other kinds of solutions. 

The initial setup process is very difficult and extremely complex.

For how long have I used the solution?

I've used the solution since about 2017. It's been a few years at this point.

What do I think about the stability of the solution?

It's a pretty good solution, however, there may be more opportunity for more stability within the product. That said, the hardware and the database are some of the best Oracle has. It's pretty stable.

What do I think about the scalability of the solution?

The on-premises versions of the solution are very difficult to work with, however, the next-generation cloud-based options are likely easier to expand as necessary.

We have about 800 concurrent users on the solution at any given time. It's a mid-sized company.

I'm not sure if we have plans to expand out own usage. It's a difficult time in Mexico, politically and also with COVID. We had plans to change some things last year, and they have since been pushed out. We're looking at different aspects of our entire system and we're reconsidering how it operates and if we should add partners or not.

How are customer service and technical support?

While we used Oracle consultants for the implementation of the product, and that did not go very well at all, now that it is set up, I can say that we do find their general technical support quite good. We're on good terms with support in general, which comes from America, and I would say we are satisfied with the level of service Oracle provides.

Which solution did I use previously and why did I switch?

We used a different solution a long, long time ago. It may have been something like InfoWorks. However, as I said, it was quite some time in the past.

How was the initial setup?

The initial setup is not straightforward at all. It's very complex and extremely difficult.

It's not easy to explain the entire process overall as there's a lot of criteria. We start working on the requirements, and the first implementation was not exactly what we spec'd it for. We had to start over, and we were complimenting these requirements. However, the functionality and scope ended up not being agreed upon by two partners. The users also did not take into account that they needed to be a part of the process. There were just so many moving parts that never lined up properly.

We've realized that a good solution must also be easy to use as the users will end up being the ones accessing the information, and, if they are confused, they'll never use the technology. On top of that, the requirements and scope need to be clear upfront.

I'm not sure how much staff has been needed for deployment and maintenance.

What about the implementation team?

We used Oracle consultants and our experience with them was very, very bad.

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing or billing, therefore, I'm not familiar with the direct costs of using this solution.

Which other solutions did I evaluate?

We did look at SAP before ultimately choosing Oracle. We may have looked at others, however, it was a long time ago. I'm not even sure if the same companies exist.

Ultimately, we chose Oracle as it was more suited for telecommunications whereas SAP was more into manufacturing.

What other advice do I have?

We don't have a business relationship with the company. We are just users.

I'm not sure which version of the solution we're currently using.

While telecommunications is an area that always does pretty well - as people need internet and other related services, even in these strange times, it's a strange time in Mexico for a variety of reasons and therefore we are rethinking how we are approaching entire systems and maybe holding off on some decisions until the landscape clears a bit.

While I like Oracle as a solution, and its hardware and database are quite good, when we're talking about implementation, scalability, and integration, I would not recommend this solution. The best option today for a telecom company is likely Salesforce Vlocity.

I would rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Data Warehouse
July 2022
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