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konectar OverviewUNIXBusinessApplication

What is konectar?

Aissel is a Software Technology Solutions and Business Research company. Our enterprise-class software solutions cater to the business intelligence needs of industry leading Pharmaceutical and Biotech companies. KOL Management Suite is our flagship product that enables our customers to integrate, manage and monitor their KOL development and management initiatives.

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Marketing Research Analyst at Aan Pharma Private Limited
Great KOL sentiment tracking and usability across devices with the ability to capture various activities
Pros and Cons
  • "konectar has helped us to interact with KOLs compliantly."
  • "konectar Virtual Engagement platform could be improved with better screen sharing clarity, which is a bit blurred, during the beginning of the call."

What is our primary use case?

Our primary use case of this solution is described below with details about our environment.

We wanted to identify the regional rising stars for multiple engagement activities with key opinion leaders. We wanted to expand our coverage to global key opinion leaders outside the US. Our field team uses an enterprise platform and we wanted to ensure both CRM and key opinion leader management platforms can be integrated so that it gives access to the team for identifying and adding the customer data.

How has it helped my organization?

These are the konectar KOL Management Platform's features that have helped our organization in effective and efficient KOL Management:

* konectar has helped us to interact with KOLs compliantly.

* We could easily uncover the rising stars whom we did not know in our space.

* konectar offered global scalability at a quick pace.

* Easy integration with the enterprise CRM platform helped us to manage all interaction data in one place.

* KOL segmentation for various objectives was a tedious task before using konectar. Now, we can easily segment the KOLs for different engagements.

What is most valuable?

konectar features have improved our KOL Management effectively which in turn helped us in revising KOL Management strategies as well.

However, I found the below features of konectar the most valuable compared to the ones already described:

* KOL sentiment tracking is one of the best features which has helped the field teams in interacting with the right KOLs and understanding their needs.

* Usability across multiple devices.

* Capture various activities (advisory boards, congresses, conferences, SM interactions, etc).

What needs improvement?

The konectar KOL Management platform could improve on the following features, though they are minor improvements:

* konectar Virtual Engagement platform could be improved with better screen sharing clarity, which is a bit blurred, during the beginning of the call.

In the next release, I would like to see the following options:

* Advanced search option on the konectar Virtual Engagement chat option to easily search the links, and phone numbers would be great.

We are eagerly looking forward to the next release.

For how long have I used the solution?

I've used the solution for two years and nine months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

Technical support is available 24/7.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

The initial setup is pretty straightforward and easily understandable.

What about the implementation team?

We used an in-house team.

What was our ROI?

We've seen a 30% ROI.

Which other solutions did I evaluate?

We did evaluate other options.

What other advice do I have?

It is easily customizable based on the user's needs.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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