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Juniper SRX OverviewUNIXBusinessApplication

Juniper SRX is #4 ranked solution in top Unified Threat Management (UTM) tools and #16 ranked solution in best firewalls. PeerSpot users give Juniper SRX an average rating of 7.8 out of 10. Juniper SRX is most commonly compared to Fortinet FortiGate: Juniper SRX vs Fortinet FortiGate. Juniper SRX is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 32% of all views.
Juniper SRX Buyer's Guide

Download the Juniper SRX Buyer's Guide including reviews and more. Updated: August 2022

What is Juniper SRX?

Juniper SRX is a next-generation security solution that enables users to expand and secure their networks without incurring heavy costs or sacrificing performance.

Benefits of Juniper SRX

Some of the benefits of using Juniper SRX include:

  • Easily manage and view every aspect of your system’s security. Juniper SRX enables users to manage their security from a centralized location. The central control center can control and view every Juniper connected device in a user’s network. Once a device meets the desired security requirements, an administrator can configure the device’s policy to match the other machines in their network. This both simplifies the way that the network operations run and decreases the number of resources that are needed to ensure that operations run smoothly.
  • Secure your system with a flexible and comprehensive security suite. Juniper SRX’s firewalls are flexible enough that they always match the type of applications that they are supposed to be protecting. Its security features uniformly protect your applications. This is true regardless of how your application is deployed. It can integrate with everything from cloud-based applications to those stored on physical servers in a data center. This makes it easy for administrators to maintain consistency across their systems.
  • Protect yourself from advanced threats. Juniper SRX is equipped with powerful security automation features. They can detect a wide range of known and unknown threats as soon as they appear. Once malware is detected, Juniper SRX begins to analyze it and determines what response fits the situation. Additionally, the threats are prioritized according to their severity. Administrators are then given a selection of response options from which they can choose. This enables users to prevent the spread of these threats.
  • Increase your ability to scale your security. Juniper SRX makes it easy for users to scale up their security to meet their specific needs. Its service processing cards (SPC) are designed to enable a user to meet all of their needs. Administrators do not need to buy specific hardware every time that they need to get something done. Their SPCs can be quickly and easily customized. The addition of SPCs enables users to scale up according to the particular project that they are working on at that time.
  • Reduce the number of resources that you need to expend. Juniper SRX enables users to add expansion modules to their network without expanding the cost to run their network. They accommodate growth without adding to the overall cost. Administrators will not need to spend money on more space, cooling power, or maintenance. Additionally, they will not have to dedicate more time to maintaining the network. Your network may grow, but the cost of running your system will not.

Reviews from Real Users

Juniper SRX stands out among their competitors for a number of reasons. Two major ones are their central management capabilities and the robustness of their suite of security features. Juniper SRX is designed to make it easy for users to take control of their network’s security. From one location, administrators can manage all aspects of their infrastructure’s security. The many features that it offers allows users to tailor their security to meet their specific needs.

Shashidhara N., director of technology solutions & services at Connectivity IT Services Private Limited, writes, “On the SRX box, it has what I call a one model concept for security. I work especially with hybrid environments. With an SRX we have a single management dashboard. We can manage the internal framework easily with the centralized management component. You can work with threat prevention, you can work with integration, you can work with traffic management. Another good part about SRX is that you have opportunities for automation. Another thing that is very good is that all the operating systems for all Juniper boxes are the same. You do not work on different operating systems using different boxes.”

Pradip J., the owner of Shree Atharva Sales Corporation, writes, “It is a complete security bundle. The cloud-based Sky Advanced Threat Prevention feature is very valuable. I am 100% satisfied with the performance of the Juniper firewall. It has a very good throughput. It works very fine. We use our firewall as a site-to-site VPN or Software-Defined Wide Area Network (SD-WAN). In both cases, it has a very good and optimum performance.Their service support is very good in India. I get really good support from the Juniper team."

Juniper SRX was previously known as SRX.

Juniper SRX Customers

7-Eleven, AARNet Pty Ltd, Allegro Networks, alltours GmbH, Apollo Hotel Papendrecht, Armstrong Atlantic State University, Atlantech Online, Availity, Bajaj Capital, Baloise Insurance, BancABC, BAS Group, Black Lotus, Blue Box, Borealis, Carilion Clinic, Catholic Health System, CATV, Champlain College, Chinas Ministry of Railways, China University of Mining and Technology (CUMT), Cloud Dynamics, CloudSeeds, Cloudwatt, CODONiS, Colt Technology Services, Cork Internet Exchange, CSS Versicherung AG, CyrusOne, Danish Crown, Deloitte Belgium, Department of Energy, Divona Telecom, DQE Communications, DreamHost, European Government Agency, Expedient, Financial Market Information Services Provider, Fluidata, Fonality, Fox Sports, Global Financial Institution, Global Investment Bank, Global Investment Company, Energy Sciences Network (ESnet), Goethe University, HEAnet, High Performance Networks Inc., Hillenbrand

Juniper SRX Video

Juniper SRX Pricing Advice

What users are saying about Juniper SRX pricing:
  • "It is best suited to an enterprise-level, as the mid-range companies may find that the cost is not affordable."
  • "This is an expensive product."
  • "When you consider performance, price, and features, maybe Juniper is not so cost-effective compared to other solutions like MikroTik."
  • "This is a cost-effective solution because the price is very reasonable, and some of the features are available at no extra cost."
  • Juniper SRX Reviews

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    System Administrator at a leisure / travel company with 51-200 employees
    Real User
    Top 20
    Scalable with good technical support and works well for larger organizations
    Pros and Cons
    • "You can scale the solution."
    • "The solution is quite advanced. You need a lot of training to use it effectively."

    What is our primary use case?

    We had implemented two SRXs in high availability mode. They were used, generally, for firewall and NAT translation tables, for forwarding for services, and connecting branch offices. We have a constant internet connection, which is directly connected with the branch offices, in general. We didn't explicitly configure or use any specific SRX features regarding the filtering of URLs or something that a UTM could use, since Juniper has a more advanced configuration and, in general, a UI that's made for the customer.

    What is most valuable?

    The solution is mostly stable. 

    We get technical support via the reseller, and they are very helpful. 

    You can scale the solution. 

    The solution works well for larger organizations. 

    What needs improvement?

    We've had some issues with the firmware. 

    The solution is quite advanced. You need a lot of training to use it effectively.

    When we bought the equipment, and we have more Juniper devices, not just SRX, they started to malfunction. I'm not sure why. All the devices that we bought were from the year 2018. We had the EX4600. Something was not working with this device. It was offline. We bought everything in twos so we could make a high availability with all of them. The current has malfunctioned, and all the warranties have also expired. We are, generally, expecting malfunctioning, maybe in the next few years. I was planning to switch the Juniper equipment with something else to avoid this.

    It does not have a simple user interface. 

    The warranty offered on the devices isn't long enough. it would be better if you could extend it out to five or eight years. Otherwise, you have to be very careful with the equipment. 

    I'm not sure if Juniper SRX can filter emails or block viruses. I'm not familiar with these aspects as I haven't had that much experience using the SRX inside the UI. However, if they do not, it would be ideal if they did. I'm not sure if it can deflect any kind of DDoS attack. 

    The one particular issue that I've seen on the SRX, is if you have SSH enabled and if there is a large number of SSH connections, when a brute force attack happens, the SRX, in general, tends to become unstable, or it resets by itself. That's one issue that's particularly making me angry, and I had to request the reseller to block the SSH permanently, or just to allow access, so only they can connect.

    For how long have I used the solution?

    Juniper SRX was implemented in our company at the start of 2018.

    Buyer's Guide
    Juniper SRX
    August 2022
    Learn what your peers think about Juniper SRX. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
    622,063 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    While the solution has been running stable, one device has also malfunctioned. We had some issues with Juniper in general. It was regarding the firmware and some box, or something like that. We've needed to contact our reseller more frequently to fix the issues that are occurring when using the device.

    Regarding stability, it's pretty much working in a stable way. I haven't had any issues regarding, let's say, speeds or connectivity or general day-to-day use, when users connected on the switches and accessing the internet, and so on. That said, sometimes with the devices, strange issues happen.

    What do I think about the scalability of the solution?

    Regarding scalability, generally, it is simple, I would say, at least from my perspective. I wasn't the person that configured the devices, however. The reseller was. 

    Before the Corona crisis, there were 250 users. Now we've got maybe 90 to 100 people.

    How are customer service and support?

    We generally contact the reseller that sold us the device and also has a maintenance protocol. We have services on-demand when some issues arise and we need help.

    The reseller was pretty good regarding ticket issues, management, or making modifications, even during the production time. They are really trusted people, and a trusted IT company, and they've expertly managed all the requirements that I've sent them or any other modification on the network that I wanted to have.

    Which solution did I use previously and why did I switch?

    I've used Cyber and a Sophos UTM device. Juniper is, generally, more advanced. I haven't been able to get enough training to maintain the Juniper device.

    The main reason we chose Juniper was the stability, and the number of concrete connections that users can make when, let's say, they going out to the internet, and accessing services over the internet. Also, regarding the network port-forwarding to internal servers, in services, the device that we had before was Cyberoam UTM, and it didn't quite handle the high load. I generally noticed that SRX can handle pretty high network loads when going in or out. It's proven itself to be stable in that regard.

    How was the initial setup?

    The initial setup was generally handled by the reseller and they did the setup as described on the schematic and regarding core network configuration, high availability, security, firewalls, et cetera. It was, generally, out of the box when it was configured and set up from the ground up.

    While the setup was planned in 2017, it was up and running in 2018. It took about six months or so.

    We switched office buildings, the main office. The new office was built with this solution. Everything was migrated, including all the network devices, all the servers, all the ISP, internet connections, and so on. Everything was, generally, carefully planned when it was deployed.

    Our reseller also handles the maintenance. Generally, that takes one or two people.

    What about the implementation team?

    Our reseller partner handled the initial setup for the most part.

    What's my experience with pricing, setup cost, and licensing?

    I can't speak to the licensing. It's not an aspect I handle directly. I can't say that there are extra costs involved beyond the licensing fee. 

    Which other solutions did I evaluate?

    We are currently using Juniper SRX, however, I was thinking about maybe changing the devices to FortiGate or a UTM device.

    Lately I was thinking about simplifying. Maybe FortiGate might have something more user-friendly for the end-user or for the customer experience.

    What other advice do I have?

    I'm just a customer and an end-user.

    We are using the SRX Model 345. It's a physical device. It's not a virtual instance.

    In general, I wouldn't recommend Juniper to, for example, a small business. I would maybe recommend it to a bigger company. We might have made a mistake taking Juniper. Maybe we should have used something more user-friendly.

    I would recommend it to a company that has more than 250 people. Or maybe even over 300. For a smaller company, it's not financially, efficient in the long-term, in terms of subscriptions or maintenance costs and similar things. A company that uses high-grade enterprise equipment, should be really financially equipped to handle such things.

    It's highly advanced, at least for me. I would really need some training to at least handle some basic things, or maintenance, or even Firmware upgrading or high availability configurations. It's too advanced for me. I would really need to have some kind of network specialist certificate to manage them.

    I would be really worried about the warranty as a new user as well. You really need to keep the subscriptions up to date, or not to stop them. If you've stopped them, you also need to pay penalties for the years that the subscriptions weren't used. 

    Regarding equipment, you really need to have them in twos, not one. You need to have high availability for all of them. The equipment tends to malfunction, specifically if there are any power issues inside the building, or if there isn't any generator or UPS underneath, and so on. The equipment really needs to be taken care of.

    I'd rate the solution at an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Consultant with 51-200 employees
    Consultant
    Easy to configure and manage, has a helpful rollback feature, and is easy to setup
    Pros and Cons
    • "When compared to Palo Alto, Juniper is a better choice when it comes to the enterprise network and connectivity."
    • "The user interface is something that Juniper needs to improve."

    What is our primary use case?

    I work with firewalls. We have a team to manage them. We also have services that are related to hosting and we provide solutions related, and we set up everything.

    We manage their connections remotely.

    Every firewall has different use cases. Juniper is zone-based and the architecture matters. It offers convenience for the users to have remote access and ensures a secure and safe authentication.

    What is most valuable?

    When compared to Palo Alto, Juniper is a better choice when it comes to the enterprise network and connectivity.

    Juniper SRX is pretty fast to configure and make it work.

    Once it is configured, it's fine, which is not the case with other firewalls.

    Juniper is user-friendly. It works perfectly well.

    Upgrades are available.

    Juniper SRX has a roll-back feature which is very interesting. As no one is perfect and mistakes do happen, we can roll it back to the previous configuration.

    This solution can handle a lot. It's manageable when you know the parameters, the features, and the number of policies of your firewall.

    What needs improvement?

    The user interface is something that Juniper needs to improve. 

    For how long have I used the solution?

    We have used many models of Juniper SRX. Based on the scale and the environment of the customer, we choose what is best for them.

    Most of what we use are between the SRX300 and SRX345. These are the most commonly used series.

    Simple, mid-scale establishments can use these models.

    What do I think about the stability of the solution?

    It is more or less stable. I prefer it for its stability as a firewall.

    What do I think about the scalability of the solution?

    We are not a large team, we have 20 members in our company.

    It's a scalable solution.

    How are customer service and technical support?

    The support could be somewhat improved with Juniper.

    Which solution did I use previously and why did I switch?

    We have also had firewalls from Palo Alto as well as FortiGate. I prefer Palo Alto, comparatively, it is better.

    We find that the technical support with FortiGate is very slow. We are not able to get the proper help in spite of having the AMC add-on.

    How was the initial setup?

    It is not at all complex. It's easy. 

    The initial setup is straightforward.

    The maintenance requirements are based on the customer's agreement and whether it is to manage the firewall and maintain it.

    What's my experience with pricing, setup cost, and licensing?

    It is best suited to an enterprise-level, as the mid-range companies may find that the cost is not affordable.

    Which other solutions did I evaluate?

    Previously, we had an implementation plan for a client. We verified the different types of firewalls and the support and how it works. We evaluated Cisco, Juniper, and FortiGate.

    From the previous recommendation, we saw all of the technical aspects of the different firewalls. Based on that information, we were able to clarify and come to a conclusion and chose the firewall that was best suited to the client's needs.

    Recently, because of the price, we have moved to Juniper.

    Most of the AMCs are costly.

    What other advice do I have?

    We choose our solution based on many reasons. One is the cost, which is the primary reason, and the second is the performance. Performance in this context includes how it loads, and how it handles. Based on these parameters, we choose the firewalls.

    At this time, we are not using cloud-based features. It is something we anticipate in the future. We are not using Juniper cloud-based. When you have a setup at an architecture level, they will not have drastic changes until, or unless they are financially stable and they want a higher level of architecture to be implemented.

    The change will not happen suddenly, even if you have an enterprise core application it won't be done in a different way. There will be a roadmap done. We also have the SSG firewalls.

    There is a lot of work in the pipeline, it might take more time to change the firewalls that need upgrading.

    When we use so many products, we have to follow the hierarchy. We don't commonly work in a UI environment.

    I would recommend this solution to others who are interested in using it. It is good, and it is faster and easier to maintain. The price is not bad and when compared with Cisco, I find that Juniper is better. It's a good product for enterprise companies. 

    We have a custom-built model that makes it very simple to migrate.

    I would rate Juniper SRX an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Juniper SRX
    August 2022
    Learn what your peers think about Juniper SRX. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
    622,063 professionals have used our research since 2012.
    Solutions Architect at a tech services company with 11-50 employees
    Real User
    Top 5
    Easy to maintain, easy to extract the logs, and very stable
    Pros and Cons
    • "It is very fast and very easy to maintain. Another nice part of it is that you can easily extract the logs and move them over to a security operations center."
    • "Its logging is very good, but we would like to have an easier way of creating more reports. We would like to be able to manipulate the reports or manage the way the reports are coming out."

    What is our primary use case?

    We're using it as a primary firewall and UTM for the main lines coming into our offices and also for connecting our sub-offices around the world.

    How has it helped my organization?

    Previously, we had different routers for each of the incoming lines to the office, and we had other firewalls on the backend to manage them. Now, we have changed all of these, and we have all the lines coming into one single solution, which is SRX. We manage everything very easily from one single interface. Previously, we used to have 10 different devices to do that. Now, we have only one.

    What is most valuable?

    We like the fact that we can easily combine multiple internet links to the office and use them like one link.

    It is very fast and very easy to maintain. Another nice part of it is that you can easily extract the logs and move them over to a security operations center.

    What needs improvement?

    Its logging is very good, but we would like to have an easier way of creating more reports. We would like to be able to manipulate the reports or manage the way the reports are coming out.

    In terms of new features, we are using almost all of the features that it has, and there is nothing specific that it is lacking.

    For how long have I used the solution?

    I have been using this solution for four years.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    It is scalable. We haven't used the scalability up till now, but we know that we can extend it.

    We have 150 users here, and then we have around 30 to 40 users in different countries such as Singapore, Hong Kong, and Norway. They're using some parts of it. They are using some smaller units to connect to the main office.

    We don't have any plans to increase its usage as of now. Any expansion would be in terms of getting new offices around the world. We may install more of those smaller ones, but for the time being, as far as I know, we will not expand it in the office because it is already performing as it should. It actually did a very good job when we were working remotely because it allows us to connect to the office very easily and work remotely.

    How are customer service and support?

    They have been pretty good. In some cases, they took a little bit of time to give a response for the cases we were facing. However, in most of the cases, they were very fast in responding and providing full resolution to the cases we faced.

    Which solution did I use previously and why did I switch?

    We had different routers for each of the incoming lines to the office, and we had other firewalls on the backend to manage them. We switched because it was too difficult to manage multiple solutions for each of those lines. We wanted to have one single place where we could manage everything. We also didn't want to have some people going out from one internet line and some from another internet line. We wanted to combine all those lines together and make them work as one, and that's what we achieved with SRX.

    How was the initial setup?

    We were not so much involved in the setup because we had a security company to do that for us. It took us about two months.

    What about the implementation team?

    We had a security company for its implementation. Our experience with them was very good.

    For its maintenance, we have our IT department. There are three people for managing the maintenance of it. 

    Which other solutions did I evaluate?

    We evaluated many other options. We checked out Palo Alto, Fortinet, and Check Point.

    What other advice do I have?

    I would advise others to do good planning in the beginning because that helps a lot in having a very little downtime. It took us two months to implement it, which might seem very long, but we had zero downtime. Nobody noticed anything during the switch. It was the best way to implement it. This is the most important part. When you are trying to do such changes in the organization, it is very important that you do it by using the right resources and from the right perspective.

    I would rate Juniper SRX a 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Project manager at computer care company
    Real User
    Top 20
    Robust operating in an HA environment, but it is expensive and the training videos should be improved
    Pros and Cons
    • "The most valuable feature is robustness."
    • "The training videos that are available need to be improved, and made more educative."

    What is our primary use case?

    We are a solution provider and we work closely with our clients to identify their requirements, and then we suggest a solution. Once they accept it, we implement it. The Juniper SRX is one of the models that our clients have chosen.

    It is primarily used as a firewall.

    What is most valuable?

    The most valuable feature is robustness.

    What needs improvement?

    The training videos that are available need to be improved, and made more educative. This will help users to become more familiar with the product.

    For how long have I used the solution?

    I have been using Juniper SRX for the past four years.

    What do I think about the stability of the solution?

    We had suggested an HA-based environment, or architecture in the majority of places that we have implemented Juniper. In these cases, it has been very stable. There have been other products that we couldn't upgrade to the latest format, but Juniper could always be upgraded. It always worked and never crashed.

    What do I think about the scalability of the solution?

    I am not very sure about scalability, but I believe that we were able to migrate a few of the lower models to the high-end models and it worked perfectly well. There was no problem.

    How are customer service and technical support?

    They have technical support over the phone as well as the online ticketing system and that has worked out pretty well. They have been able to solve problems for us, although I do not know all of the details because we direct our clients to them. When our clients get in touch with customer support to resolve their issues, they share the information with us later.

    Which solution did I use previously and why did I switch?

    I sell other products from vendors such as F5, and they have a good training facility online. Juniper is behind in terms of video training that they have available.

    How was the initial setup?

    The initial setup is not very easy. We had faced problems in the GUI, so we had to switch back to the CLI to get things done. While using the GUI, it was pretty easy and we could accomplish things by just clicking. However, for some reason, there were errors and we had to complete it using the CLI. I have no idea why this was the case, but we finally achieved what we wanted.

    What about the implementation team?

    Our team implements this product for our clients.

    What's my experience with pricing, setup cost, and licensing?

    This is an expensive product. The buying power of companies in my region is such that perhaps 5% of them are pretty good. The majority of them are very bad in terms of buying power, so they look at the cost of these solutions and Juniper is not able to match the price.

    Which other solutions did I evaluate?

    There are several options that we offer for our clients. These include Pala Alto, Cisco, Dell, SonicWall, F5, and FireEye. Some of our clients choosing Juniper, whereas others choose a solution from another vendor. The majority of our clients choose Cisco or FireEye.

    What other advice do I have?

    Most of the companies that we deal with have a committee that takes care of purchases. We sit with the committee and they iterate through the various benefits of the solutions, after which the purchase is finalized. We are not biassed toward any particular product. We explain everything to our clients, show them the prices, and they come back to say what product they have chosen.

    In summary, this is a good product, although it is a little bit expensive and the training could be improved. Training is something that is very important, and we were not able to get much information. For example, we couldn't get the best-recommended practices, which is something that we look at when implementing solutions. We were able to get a few of them, although not all of them have been updated. Consequently, we have a shortage of information about Juniper. Nonetheless, customer support has been able to help us in a big way.

    Overall, things have been a bit slow, but we have been able to catch up.

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Network Administrator at Zetec, Inc.
    Real User
    Top 5
    Good technical support, but the reliability and integration with other devices need to be improved
    Pros and Cons
    • "I have used technical support quite a bit, and they are really good."
    • "We purchased three devices and all three have been replaced under RMA."

    What is our primary use case?

    The Juniper SRX is our edge firewall.

    We have three in total. Two of them are set up in an HA pair, and the other is standalone in another city.

    How has it helped my organization?

    This product has definitely not improved the way our organization functions.

    I am familiar with Cisco products and when we purchased the Juniper units, they told us that if you know Cisco IOS then Juniper SRX is really easy. It isn't. It would be like saying that if you know English, then Chinese is really easy. The reality is that it's completely different. There's no commonality and the philosophies are different. Everything is different.

    What is most valuable?

    We purchased it for the basic firewall features but added UTM a little bit later.

    What needs improvement?

    The reliability needs to be improved. We purchased three devices and all three have been replaced under RMA. We've had other problems where they have needed to be rebooted.

    A couple of times I've run into the problems where they have to integrate with other systems. The Juniper support really doesn't have a clue about other systems. They know Juniper and if everything is Juniper then it's great. However, we have Windows RADIUS Servers and I need Juniper-specific settings for them. Unfortunately, they're having a real hard time telling me what those should be, and they keep referring back to it being Microsoft, which they don't support. When they say that I need to speak with Microsoft, I remind them that these are things that are defined in the Juniper configurations that I need to set up. They seem to forget that not everybody is exclusively Juniper.

    For how long have I used the solution?

    We bought three Juniper SRX345s about four years ago, and we are still using them today.

    What do I think about the stability of the solution?

    We have had glitches that necessitating rebooting the device. For example, a couple of times, they just stop routing on certain VLANs, and one time, it was our server VLANs, so our DNS was down and no one could get to anything. People thought that our internet connection down but actually, it was the DNS and the routing to it had been stopped.

    What do I think about the scalability of the solution?

    We're a relatively small organization so we didn't scale it.

    All of the people in the organization are protected by the devices.

    How are customer service and technical support?

    I have used technical support quite a bit, and they are really good. I would rate them an eight out of ten. There is almost always room for improvement.

    Which solution did I use previously and why did I switch?

    Prior to the Juniper SRX devices, we had some Cisco ASAs. They were reaching end-of-life so we had to replace them.

    At the time we were shopping, Cisco was behind in their technologies. Had they kept up with the technology and provided a comparable device at a competitive price, we would have stayed with Cisco.

    What about the implementation team?

    We hired a contractor to set up the units.

    The IT manager and I, being the network admin, are the only ones who touch it. We try to keep the software updated on all of our devices.

    What other advice do I have?

    My advice to anybody who is implementing this product is to make sure that they fully understand Junos OS. Over the past four years, I have become moderately proficient with Juniper SRX. There still a lot to learn but I also have contractors that I can get assistance from if needed. For example, currently, I'm trying to set up RADIUS and I'm having some problems with it.

    In summary, I think that their design philosophy is really good, but the execution leaves a bit to be desired.

    I would rate this solution a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Chief Information Officer at a tech vendor with 51-200 employees
    Real User
    Top 20
    Reliable and certified for many security applications
    Pros and Cons
    • "One of Juniper SRX's most valuable features is the site-to-site VPN."
    • "I would like to have a better web UI for administration. Juniper could simplify the web UI and make it more compatible with mobile devices."

    What is our primary use case?

    We primarily use Juniper SRX for two functions: site-to-site VPN and VPN for Easy Connect. The VPN provides security for remote work. We also use it for a firewall.

    What is most valuable?

    One of Juniper SRX's most valuable features is the site-to-site VPN. 

    What needs improvement?

    I would like to have a better web UI for administration. Juniper could simplify the web UI and make it more compatible with mobile devices. In particular, I'm thinking about our remote offices, where we don't have dedicated IT personnel. Let's say someone from the office staff was working via smartphone. If the web UI were more compatible with mobile devices, the administration could manage IT support from a team that is not in their location. It would make it simpler for small companies to deploy these devices. I also think the documentation is lacking.

    For how long have I used the solution?

    I've been using Juniper SRX for seven years.

    What do I think about the stability of the solution?

    In terms of stability, I would rate SRX nine out of 10. For performance, we're usually satisfied, so about eight of 10.

    What do I think about the scalability of the solution?

    This model of SRX we use is not a scalable solution. It's near its maximum capacity for encryption, traffic, and features.

    How are customer service and support?

    Juniper support was great. When we reported a critical issue, they responded with recommended fixes within four hours.

    Regarding customer service, we prefer working with a company that lets us directly purchase their solutions worldwide using something like an internet store, so we don't have to go through partners or dealers. We currently deliver such solutions in many countries, and each country has its local vendor. 

    Sometimes we can't rely on this delivery method because we haven't tried it yet in these countries, so it's not reliable to open new offices in foreign countries due to some restrictions, regulations, and price administration for networks. This is a problem. So it would be great if Juniper could deliver equipment that we purchase directly on some internet shop instead of using a local dealer or service center.

    How was the initial setup?

    Deploying SRX was straightforward because our environment was ready for it. We used our own IT team and deployment took about two weeks. It was a normal step-by-step process. As for maintenance, SRX usually requires software updates and nothing more. We've installed it in a suitable environment in the server room, so it doesn't require a lot of additional maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure we are satisfied fully with the pricetag of Juniper SRX, but we understand why the dealer prices it this way. Still, we are not satisfied when we try to get prices for competitor products. Sometimes, it can be tense like this.

    Which other solutions did I evaluate?

    When you consider performance, price, and features, maybe Juniper is not so cost-effective compared to other solutions like MikroTik. On the one hand, MikroTik might have better performance and much more features than Juniper. However, Juniper is more reliable and has different approval, certifications, and standard capability features. MikroTik does a lot of the same functions but doesn't have the same certifications. MikroTik is less expensive. The device price of MikroTik is $200 versus $6,000 with SRX. In the end, we chose SRX because it was on a list of solutions approved by our remote parties. One of our customers needed to have this type of VPN to work with our company.

    What other advice do I have?

    I rate Juniper SRX eight out of 10. I recommend it. There are two vendors — Juniper and Cisco— that we recommend for the production environment of any kind of build.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Consultant at a financial services firm with 5,001-10,000 employees
    Real User
    Top 5
    Stable, good for putting policies in place and quite stable
    Pros and Cons
    • "The solution has proven to be quite stable."
    • "I've noticed that the management interface could use some updates and upgrades."

    What is our primary use case?

    We use the solution for protection and security. We primarily use the solution for an internal firewall.

    How has it helped my organization?

    If you require any particular rule that needs to be modified, any particular rule that needs to be fine-tuned, the solution will give you all the details regarding how to fine-tune the policy, including the destination, IP, et cetera. You can easily fine-tune whatever you need to in Juniper. It's easy to implement and meets our patience threshold. 

    What is most valuable?

    The dashboard is very helpful. It's extremely useful in terms of putting the necessary policies in place.

    I handle the operation part. I'm just putting policies, et cetera, on Juniper. For tasks such as those, it is very easy and it is a comfortable, straightforward process.

    The solution has proven to be quite stable.

    Technical support has been quite helpful.

    What needs improvement?

    I've noticed that the management interface could use some updates and upgrades.

    The dashboard can be updated. 

    The reporting could be more robust and in-depth.

    I've looked into the Check Point firewall a bit and I've found that its anti-spoofing is a good feature. Juniper should consider adding that as a feature.

    I've only just begun to really use the product. I only have one year of experience so far. It's still new to me. Therefore, it's hard to make any notes on any features or improvements, as I'm still familiarizing myself with everything. I need time to compare it to other firewalls, and I have not gone through the process of doing that just yet. I need more time.

    For how long have I used the solution?

    I've been dealing with the solution for about one year. It hasn't been that long. 

    What do I think about the stability of the solution?

    It is really stable. I've seen Juniper work well in my other companies as well. It is very good, in terms of stability. There are no bugs or glitches. It doesn't crash or freeze. The performance is reliable.

    What do I think about the scalability of the solution?

    Overall, the scalability is very good. A company should have no trouble with scaling if it would like to do so.

    We have about 2,000 users currently. They cover various roles in our organization. It's not just used by a specific team.

    How are customer service and technical support?

    The technical support on offer is very good. Whenever I would have some issues, they have responded on time and they have really good knowledge of the product. We've been quite satisfied overall.

    Which solution did I use previously and why did I switch?

    We use a variety of solutions, including Cisco and Check Point.

    How was the initial setup?

    I did not handle the initial implementation. That was handled by someone else. Therefore, I can't really share any insights on the process. I do not know if it was easy or difficult, or how long it really took to deploy.

    What's my experience with pricing, setup cost, and licensing?

    I do not handle the licensing arrangements. That's handled by management. Therefore, I can't speak to how much it costs the organization or how often we pay a licensing fee.

    What other advice do I have?

    We're just a customer and an end-user.

    In general, on a scale from one to ten, I'd rate this product at a nine. We've been quite satisfied with its capabilities so far. 

    I'd recommend the solution, however, it really depends on what an organization needs. There are various factors, like pricing, for example, that should be taken into account when looking at solutions.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    First Assistant Vice President at a financial services firm with 1,001-5,000 employees
    Real User
    Top 10
    Cost-effective and the support is good, but the range of models should be expanded
    Pros and Cons
    • "The technical support is quite good."
    • "The range of devices should be expanded to include those suitable for a small implementation. Juniper does not have any lower-priced SRX models, useful perhaps for a single ATM or a single bank branch."

    What is our primary use case?

    We are a financial institution and we use Juniper SRX routers to support our credit team, as well as our branch network. I am part of the IT department.

    How has it helped my organization?

    The Juniper router has a firewall built-in, which is a nice security enhancement for our organization. It adds a bit more value.

    What is most valuable?

    The support is very good.

    What needs improvement?

    The range of devices should be expanded to include those suitable for a small implementation. Juniper does not have any lower-priced SRX models, useful perhaps for a single ATM or a single bank branch. Having such a model at a reasonable price would be good.

    In the time that we have used Juniper, we have not seen them improve their product line. If you look at Cisco, they have all kinds of network products. They have routers, switches, and firewalls. But with Juniper, they are not coming up with different kinds of products. They should be including more firewalls and other products. This is an area that Juniper should improve in general.

    In Bangladesh, there is a very limited number of partners. The problem with this is that there is a monopoly, and I think that they should end this by increasing the number of local partners.

    For how long have I used the solution?

    We have been working with Juniper SRX routers for more than five years.

    What do I think about the stability of the solution?

    Juniper SRX is a stable product.

    What do I think about the scalability of the solution?

    This is a scalable router. In our organization, there are almost 3,000 people using the Juniper product. They have varied roles.

    We plan to increase our use of Juniper products in the future, although it depends on input from management.

    How are customer service and support?

    The technical support is quite good.

    Which solution did I use previously and why did I switch?

    Currently, I am also using a Cisco product. The split between Cisco and Juniper devices is approximately 50/50.

    Compared to Cisco, the price for Juniper SRX routers is very reasonable. The reason that we are switching to Juniper is because of the cost.

    How was the initial setup?

    The initial setup is easy.

    As we have been using this product for quite a long time, we are used to it and our resources have become very skilled with Juniper devices. The deployment does not take very long.

    What about the implementation team?

    Our in-house network team is responsible for deployment.

    There are six people in our network team. They are network administrators.

    What was our ROI?

    Juniper products provide a good return on investment.

    What's my experience with pricing, setup cost, and licensing?

    This is a cost-effective solution because the price is very reasonable, and some of the features are available at no extra cost. That's the beauty of Juniper.

    We have a perpetual license, which comes with the device. Once we purchase it, we can continue the service for three years. When the three-year warranty expires, we have to sign a new agreement with the OEM.

    Which other solutions did I evaluate?

    We are looking to gain some experience in using Mikrotik routers and switches.

    What other advice do I have?

    My advice for anybody who is implementing Juniper is to enroll in the training that they have available. Train first, then deploy. That will make it much easier.

    Overall, I think that this is quite a good product. However, they need to expand their range of device offerings.

    I would rate Juniper SRX a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Juniper SRX Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2022
    Buyer's Guide
    Download our free Juniper SRX Report and get advice and tips from experienced pros sharing their opinions.