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Dundas Dashboard OverviewUNIXBusinessApplication

What is Dundas Dashboard?

Dashboards provide a central location for users to access, interact and analyze up-to-date information so they can make smarter, data-driven decisions. Good dashboard software enables you to monitor and measure performance and metrics in real-time and on the go. You can visualize and analyze data and focus on Key Performance Indicators (KPIs) from across the organization on a dashboard, helping you gain valuable insight and drive quick and accurate decision making.

Buyer's Guide

Download the Data Visualization Buyer's Guide including reviews and more. Updated: January 2022

Dundas Dashboard Customers

Coca Cola, Siemens, HP, Verizon, Microsoft, NHS, Scotiabank, KPMG, Bayer, Schneider Electric, Teck, Pitney Bowes, Amtrak

Dundas Dashboard Video

Archived Dundas Dashboard Reviews (more than two years old)

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it_user281961
Application Developer at a manufacturing company with 10,001+ employees
Vendor
Its embedded scripting language is good, but some minor scripting-related bugs have resulted in unexpected behavior.

What is most valuable?

Dundas Dashboard offers a very intuitive dashboard design interface with a lot of drag-and-drop data visualization controls (various charts, data grids, etc.). This, combined with the powerful embedded scripting language (DundasScript), makes it a great tool for data visualization.

How has it helped my organization?

Our old reporting infrastructure consisted of over 300 tabular reports. Think: “Performance by Date”, “Performance by Team”, “and Performance by Location.”Combining SSAS and Dundas Dashboard has enabled us to consolidate this infrastructure into few very dashboards that offer the flexibility to analyze data by various dimensions quickly and easily.

What needs improvement?

We’ve experienced an unusually large number of bugs in the product since implementation. Generally minor scripting-related bugs that resulted in unexpected behavior. Dundas has maintained a very quick release cycle and is fast to address these issues as we report them.

For how long have I used the solution?

We deployed our first dashboard using Dundas Dashboard in December 2013. We have been using it for enterprise dashboard functionality since that time.

What was my experience with deployment of the solution?

No issues worth noting.

What do I think about the stability of the solution?

Overall, the product is quite stable. We’re providing enterprise dashboard functionality to several thousand users on a daily basis with no issues.

What do I think about the scalability of the solution?

There are no issues, and we currently serve several thousand users using a VM host that is allocated 8GB of RAM and four CPU cores. The product scales extremely well, especially when paired with SSAS.

How are customer service and technical support?

Customer Service:

Dundas support is extremely responsive - 9/10.

Technical Support:

Their support staff is really responsive and typically provides responses within a matter of hours during normal business hours. There is no after-hours support available as far as I know - 9/10.

Which solution did I use previously and why did I switch?

Our last solution was a “home grown” .NET reporting solution. It didn’t scale well and was extremely high maintenance.

How was the initial setup?

Very simple. The installation process took perhaps 30 minutes after the VM was online. At that point you’re ready to start developing dashboards.

What about the implementation team?

It was done in-house.

What was our ROI?

Based on our usage and licensing cost, it is only costing us approximately $0.50 per hour of dashboard usage to provide dashboards to several thousand users. While not really an ROI figure, that’s hard to beat.

Which other solutions did I evaluate?

Tableau and several other products were evaluated. We have also evaluated the latest offering from Dundas Data Visualization called Dundas BI for future use.

What other advice do I have?

Consider skipping Dundas Dashboard and look into Dundas BI. Dundas Dashboard is Silverlight based which is quickly becoming an obsolete technology. Dundas BI offers similar functionality—and more—but is HTM5 based.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user248526
SSRS Report Developer at a tech consulting company with 51-200 employees
Consultant
It's a pretty stable product but sometimes I need to refresh IIS on the server before changes are picked up.

Valuable Features

The ability to drag and drop dimensions into place and the ease of use that the reporting provides.

Improvements to My Organization

I work with "not the smartest" analysts and this tool provides them the ability to dive for their answers.

Room for Improvement

For what the tool offers and its relatively cheap price tag, not too much.

Use of Solution

I've used it for almost two years.

Deployment Issues

Dundas is constantly not picking up cube changes when deployed. I must refresh IIS on the server before changes are picked up. It doesn't happen all the time for data but should any column/row headers change, it happens then.

Stability Issues

It's a pretty stable product.

Customer Service and Technical Support

Customer Service: Pretty good,…

Valuable Features

The ability to drag and drop dimensions into place and the ease of use that the reporting provides.

Improvements to My Organization

I work with "not the smartest" analysts and this tool provides them the ability to dive for their answers.

Room for Improvement

For what the tool offers and its relatively cheap price tag, not too much.

Use of Solution

I've used it for almost two years.

Deployment Issues

Dundas is constantly not picking up cube changes when deployed. I must refresh IIS on the server before changes are picked up. It doesn't happen all the time for data but should any column/row headers change, it happens then.

Stability Issues

It's a pretty stable product.

Customer Service and Technical Support

Customer Service:

Pretty good, although some of their upper account execs tend to not be as helpful.

Technical Support:

Excellent, the few times I have to use the support, they resolved the issue(s) within 24 hrs.

Implementation Team

It was implemented in-house.

ROI

It's pretty good.

Other Advice

Make sure to detail your steps and thoroughly design your templates.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Dundas, Tableau, Sisense and others in Data Visualization. Updated: January 2022.
565,689 professionals have used our research since 2012.
ITCS user
Software Developer at a tech services company with 501-1,000 employees
Consultant
Updating the application to newer versions consistently failed but it is straightforward to implement.

What is most valuable?

It has easy access to the data cube.

What needs improvement?

Documentation for developers Dashboard scripting

For how long have I used the solution?

I used it from 3/11/2014 to 12/1/2014.

What was my experience with deployment of the solution?

Updating the application to newer versions consistently failed and had to be repeated multiple times per server.

What do I think about the stability of the solution?

Random and obscure errors with poor exception details.

What do I think about the scalability of the solution?

Deployment of new dashboards to a multi-server environment could be a hassle.

How are customer service and technical support?

Customer Service: 8/10. Technical Support: 6/10. It's geared more towards users rather than developers.…

What is most valuable?

It has easy access to the data cube.

What needs improvement?

  • Documentation for developers
  • Dashboard scripting

For how long have I used the solution?

I used it from 3/11/2014 to 12/1/2014.

What was my experience with deployment of the solution?

Updating the application to newer versions consistently failed and had to be repeated multiple times per server.

What do I think about the stability of the solution?

Random and obscure errors with poor exception details.

What do I think about the scalability of the solution?

Deployment of new dashboards to a multi-server environment could be a hassle.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

6/10. It's geared more towards users rather than developers.

Which solution did I use previously and why did I switch?

We have since moved on from Dundas, and instead developed an internal solution.

How was the initial setup?

It was mostly straightforward.

What about the implementation team?

We implemented it in-house.

What was our ROI?

None.

Which other solutions did I evaluate?

It's not a development platform. It is meant for end users. Developers only required for custom user-store implementation, custom setup, etc. If quick dashboards are required without heavy features or customization, and there is no dedicated BI/Analytics developer, then Dundas Dashbaords works fine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user245409
Business Process Automation Specialist at a manufacturing company with 10,001+ employees
Vendor
Understanding how it was tiered for setup was simple.

What is most valuable?

The ease in setting up the Dundas Dashboard was nice. I also liked being able to manipulate things using Dundas script.

How has it helped my organization?

We were still in testing and had not officially rolled this out to the executive team before I left.

For how long have I used the solution?

I used it for for seven months, out of 10, while I was employed at Gibson.

What was my experience with deployment of the solution?

No issues encountered. Deployment was very simple and pulling in our SQL queries and stored procedures was a snap.

What do I think about the stability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

We were using home-grown solutions (.net solutions).

How was the initial

What is most valuable?

The ease in setting up the Dundas Dashboard was nice. I also liked being able to manipulate things using Dundas script.

How has it helped my organization?

We were still in testing and had not officially rolled this out to the executive team before I left.

For how long have I used the solution?

I used it for for seven months, out of 10, while I was employed at Gibson.

What was my experience with deployment of the solution?

No issues encountered. Deployment was very simple and pulling in our SQL queries and stored procedures was a snap.

What do I think about the stability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

We were using home-grown solutions (.net solutions).

How was the initial setup?

It was very straightforward as understanding how it was tiered for setup was simple.

What about the implementation team?

We implemented it in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user243888
Consultant at a tech services company with 51-200 employees
Consultant
It is a little tricky to install the tool initially, but once it's mastered, you can use it with any data.

Valuable Features

  • The ability to show any data in graphical form
  • Sending notifications in case some data reaches the threshold

Improvements to My Organization

We have used it to represent the state of various job queues and system statuses, and having these values in graphical form gives us an instant idea if everything is working fine or not. If not, we need to look at any scheduled jobs/machine, lessening our downtime, which is very important for an airline business.

Room for Improvement

Installing - if someone has installed it using their work email as an ID, and they have moved on, and a new person is hired who needs to upgrade the currently running version, they can't do it. They need to install new version an then do a URL redirect so every user is routed to the newer version automatically, and I feel that this process can be simplified.

Use of Solution

I've used it for over two years.

Stability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's excellent, as I have gotten prompt responses whenever I have contacted customer service. That is very encouraging to experiment with the product and is a big advantage, 10/10.

Technical Support:

Excellent - 10/10.

Implementation Team

We implemented it in-house.

ROI

This has saved us a lot of money in the past, as instant status/notification prompts quick reaction from responsible team, and the issue is fixed within the SLA period, saving the company from various penalties.

Pricing, Setup Cost and Licensing

I'm not aware of the actual licensing cost, but it required us to have a VM with a SQL DB installed to host this product.

Other Advice

It is a little tricky to install the tool initially, but once it's mastered, you can use it with any data, and you can configure the Dundas webpart to show reports in SharePoint as well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Data Visualisation - Tableau at a financial services firm with 1,001-5,000 employees
Vendor
It is great for creating attractive dashboard that look as though they have been custom designed but more visualisation options would be nice.

What is most valuable?

  • Dundas script is great, and gives users the freedom to create an almost endless range of custom interactions
  • I love the flexible design options that allow a creative approach to dashboard design
  • It's very easy to host your dashboards as a webpage in HTML or Silverlight formats

How has it helped my organization?

Before using Dundas we were providing reports of a very similar theme to multiple markets on an adhoc basis. By centralising these into a collection of dashboards we were able to free up a significant amount of resource and allocate it to more valuable tasks.

What needs improvement?

A wider variety of data visualisations and built in interactions would improve this product.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

I wasn't involved in the deployment.

What do I think about the stability of the solution?

On occasion, the programme would crash and provided very little in the way of an error report, which was extremely frustrating especially when work was lost as a result.

What do I think about the scalability of the solution?

No. We were serving data to almost 30 markets with no issues.

How are customer service and technical support?

Customer Service:

Excellent. Dundas were always quick to respond to emails, and clear with their instruction/assistance.

Technical Support:

Excellent - same as above.

Which solution did I use previously and why did I switch?

No issues encountered.

What about the implementation team?

It was all done in-house.

Which other solutions did I evaluate?

No. Although this year we will be assessing Tableau and Qlikview as alternatives

What other advice do I have?

Dundas is great for creating attractive dashboard that look as though they have been custom designed rather than put together using a BI tool. The built in script editor adds a level flexibility that you don't see in some other tools on the market, although the down side of this is that it can take a while to get to grips with if you don't have any development experience. For me, a wider range of data visualisation options would have resulted in a higher score.

Make sure you have technical help on hand when you first start developing dashboards with Dundas. Creating even a simple dashboard interaction requires scripting, which can be confusing at first if you do not have a background in programming/web development.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user238920
Data Warehouse Engineer III at a healthcare company with 1,001-5,000 employees
Vendor
It has significantly increased our productivity but it forces users who are viewing the reports for the first time to install Silverlight which isn't supported by Google Chrome.

What is most valuable?

The ease in connecting to any data source (Excel, MS SQL, Oracle, etc.) and being able to create a dashboard or a chart. You can then allow others to access it over the internet from their computer or hand-held device. Also, the scripting feature allows you to use C# to do almost anything you can imagine with a report, which makes it very customizable. It also helps that they use a programming language that is widely used so you can find answers and help on the internet. The documentation and how to videos are also very helpful.

How has it helped my organization?

Previously, we had five people doing separate reports in Excel. Each report looked different, and every month we would have to recreate them with a different set of data. With Dundas, we can now enforce a standard using themes so that all the reports have the same look and feel no matter who creates it. Also, it now automates our monthly reports so all we need to do is update the data in a database, and the report updates real-time. From an automation standpoint this has significantly increased our productivity and ability to get nice looking reports out with short turn around.

What needs improvement?

The only improvement we have noticed would be if they could do away with using Silverlight. This forces the users who view the reports the first time to install Silverlight and recently Google Chrome has stopped supporting Silverlight so we can't use that browser to view reports.

For how long have I used the solution?

I've been using it for three years.

What was my experience with deployment of the solution?

I had no problems installing it.

What do I think about the stability of the solution?

The older versions had problems with memory leaks but those all seem to be resolved in v5.0.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

10/10 as they always answer the phone and respond quickly to emails.

Technical Support:

10/10 as they are also very helpful and quick at responding.

Which solution did I use previously and why did I switch?

We used several different solutions (Chart Runner, Excel, Crystal, Xcelsius) but the problem was all the reports looked different, and only certain people could use each solution. This was a unifying solution that we all learned to use and the learning curve was very small. Also, we needed a way to deliver the charts and reports we created via a website which none of our older solutions allowed us to do this we would email the report or chart to everyone who needed it.

How was the initial setup?

Deployment and upgrades are a breeze as the installation instructions were easy to follow.

What about the implementation team?

In-house IT setup the server ,and I installed it in about an hour.

What was our ROI?

We were not looking for an ROI monetary figure, but were looking for a tool that would help us collaborate data and share it in a more transparent way. With that in mind, it was a success and we feel a return on our investment.

What's my experience with pricing, setup cost, and licensing?

Setup cost was the cost of the server license and the cost of setting up a virtual server, and I don't know the monetary figure. The day-to-day cost is just the yearly maintenance fee since we own the server and the license.

Which other solutions did I evaluate?

  • ActiveStrategy
  • Pentaho
  • iDashboards
  • LogiXML
  • Spider Strategies
  • QlikView
  • Roambi
  • Xcelsius.

What other advice do I have?

Do the initial training (over Webex) and it will give you a good jump-start. Take the time to learn how to use the documentation there is a lot of good stuff in there. This is a great product!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Software Architect at a tech services company with 1,001-5,000 employees
Consultant
Charting controls are very good, but cascading parameters should be handled more efficiently.

What is most valuable?

  • Customizable UI
  • Out of the box grid control has very good features like interactive sorting, dynamic grouping, etc.
  • Option of writing custom code on almost all controls
  • Charting controls are very good

How has it helped my organization?

Overall executive dashboards carry a lot more information and they look more beautiful.

What needs improvement?

Cascading parameters should be handled more efficiently.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

Not anything in particular.

What do I think about the stability of the solution?

In times of heavy load, the dashboards take a long time to load. Also, there were instances when changes made in one environment were not reflected in another, unless, and until ,we check it (note: we use a shared DB between environments).

What do I think about the scalability of the solution?

Not tried to scale up on a very large scale, but in general there were no issues.

How are customer service and technical support?

Customer Service:

We have a paid support license, and the service is good.

Technical Support:

We have a paid support license, and the service is good.

Which solution did I use previously and why did I switch?

We used SSRS earlier, and the reason we switched was because this product had more features. This is in terms of better a UI and it supported the implementation of more complex dashboards.

How was the initial setup?

It's pretty straightforward, and the only complexity involved was in integrating it with our existing enterprise single sign on feature.

What about the implementation team?

We were the vendors for JLL and we implemented the solution along with JLL counterparts. When we started, we were novices with little knowledge on it, but the team had good knowledge in other reporting tools like SSRS.

What other advice do I have?

It is a good tool with some very good out of the box features and good support for OLAP model and can be considered as implementing good dashboards. Finding the resources was a little challenging, and per my personal experience, it took longer to generate a typical report as compared to SSRS (although this could be because I was more comfortable with that tool), but the output was much more beautiful.

Another issue noticed was that the Silverlight and HTML versions, in most practical cases, had to be developed separately because there were some UI issues, and it did not work as smoothly as suggested in the demo. That showed that we just switched the viewer and using the same code gives both Silverlight and HTML output without any effort. This experience is now at least year or so old, and now it might be with more recent releases the product has improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.