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Windward Core vs Zendesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Windward Core enhances template design efficiencies, reduces costs, and increases productivity up to 70%, freeing IT resources.
Sentiment score
7.3
Zendesk offers cost efficiency and improved productivity, with ROI influenced by alignment with operational needs and process integration.
 

Customer Service

Sentiment score
8.4
Windward Core's service is praised for promptness, professionalism, effective communication, and proactive support, despite some troubleshooting concerns.
Sentiment score
7.0
Zendesk receives praise for responsiveness and ease of use, but some users desire better chat features and human interaction.
The technical support provided by Zendesk has been very satisfactory.
 

Scalability Issues

Sentiment score
7.4
Windward Core is generally scalable, effectively handling demand, though some infrastructure and cost limitations affect performance.
Sentiment score
7.5
Zendesk is praised for scalability and customization, although some face initial setup challenges and structural integration issues.
Zendesk can scale from very small companies to very large ones.
 

Stability Issues

Sentiment score
7.6
Windward Core is praised for stability, reliable performance, and strong support, despite occasional random errors and upgrade issues.
Sentiment score
7.9
Zendesk is stable with minimal downtimes, reliable performance, occasional minor issues, and high reliability ratings, especially for smaller businesses.
 

Room For Improvement

Windward Core needs improvements in compatibility, user interface, documentation, error handling, and feature enhancements like charts and interactivity.
Zendesk faces challenges with data management, flexibility, integration, user-friendliness, and customer communication, while users are dissatisfied with support and pricing.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
 

Setup Cost

Windward Core offers flexible and competitive pricing, ideal for enterprises with varied needs, supporting multiple deployment models.
Enterprise buyers find Zendesk's pricing high but valuable, with costs varying by agent count and business needs for tailored solutions.
It is not the cheapest solution nor the most expensive, but it provides value for money.
 

Valuable Features

Windward Core integrates with Office tools, enabling non-technical users to generate complex reports with customizable templates effortlessly.
Zendesk offers user-friendly ticket management, seamless integrations, multi-channel support, and robust security for efficient and productive customer service.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
 

Categories and Ranking

Windward Core
Ranking in Reporting
25th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
36
Ranking in other categories
Document Generation Tools (1st)
Zendesk
Ranking in Reporting
13th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Knowledge Management Software (3rd), Community Platforms (3rd)
 

Mindshare comparison

As of May 2025, in the Reporting category, the mindshare of Windward Core is 0.6%, up from 0.3% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting
 

Featured Reviews

HM
It has streamlined a lot of our reporting processes
Their PDF needs improvement. We've run into some issues when we tried to generate a Word document. If we try to generate the same document in PDF, sometimes it doesn't look exactly the same. We have gone back to Windward support a couple of times on a few issues, e.g., we had some issues with reports that had barcodes on them. The barcode wasn't displaying properly. It was displaying as a skewed image as opposed to an actual barcode. Therefore, we worked with Windward support, having some daily calls with them. Then, within the next release, they were able to resolve the issue. They even gave us a pre-release, so we could implement it into our code before the actual official release on the website. It would be nice to have some sort of workflow capability within the product. Anytime you generate a document, nine out of ten times there is something which precedes that document, whether it's entering parameters in, e.g., if I'm requesting the status report for a project. The first thing that I usually want from a status perspective is which project is the status report for and which week is it for, as those are some of the things that I have to supply before I can generate a document. From a workflow perspective, it would be nice to say, "This project belongs to this person, and this person is okay with me pulling information out of this document for whatever need I have." From a workflow perspective, I would like a wizard interface that goes step-by-step, like a questionnaire, where there are a bunch of things that you have to answer, "Yes or no," before it knows what to do or how to produce the document. Right now, we write our own custom UI for this.
JohanSkibdahl - PeerSpot reviewer
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
850,028 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
12%
Healthcare Company
9%
Recreational Facilities/Services Company
9%
Computer Software Company
24%
Educational Organization
11%
Financial Services Firm
8%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
What needs improvement with Zendesk Support?
There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...
 

Also Known As

Windward, Windward Studios
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

HAL, Inc., Axe Group, White Clark Group, Blueprint Software, Aspect Security, Nucleus Software, LeBlanc’s Food Stores, South Sound 911, Aegon, Barclays, Fidelity Investments, ArisGlobal LLC, USDA, RepLink, AON Hewitt
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Windward Core vs. Zendesk and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.