Tableau Enterprise vs Zendesk vs Zoho Analytics comparison

Read 61 Zendesk reviews

3,585 Views
143 Comparison Views

93% willing to recommend

Zoho Analytics

Read 29 Zoho Analytics reviews

1,279 Views
448 Comparison Views

96% willing to recommend

Tableau Enterprise

Zoho Analytics

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Tableau Enterprise, Zendesk, and Zoho Analytics based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in Reporting.

To learn more, read our detailed Reporting Report (Updated: August 2025).

Reporting

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Tableau Enterprise delivers rapid returns through efficiency, cost reduction, quick insights, and enhanced decision-making within six to twelve months.

Sentiment score

6.7

Zendesk enhances organizational efficiency and productivity, reducing costs despite licensing fees, with varied but significant financial benefits.

Sentiment score

4.7

Zoho Analytics saves time and costs by streamlining data analysis, enhancing decision-making, and eliminating database management needs for $50/month.

This saves a significant amount of time, particularly for reports that would have needed around fifty people.

SaravananBalakrishnan

Project Manager, Site at LTI - Larsen & Toubro Infotech

The ROI of using Tableau extends to its seamless integration across various platforms, as it's from Salesforce and thus not limited to any specific cloud provider.

For more quotes and insights, download the Tableau Enterprise report

Senior Data Consultant at a government with 11-50 employees

Tableau is saving me time, money, and resources, which I would rate as ten.

Satyavrat Nirala

Founder at Mindclick Consulting

No quotes available

For more quotes and insights, download the Zendesk report

After incorporating Zoho Analytics, now all our decisions come from its reviews.

Siddharth Aravind

Pricing Analyst at Transcend

For more quotes and insights, download the Zoho Analytics report

Customer Service

Sentiment score

6.1

Tableau Enterprise support is praised for professionalism and multilingual assistance but needs improvement in response times and technical expertise.

Sentiment score

6.3

Zendesk excels in responsiveness and issue resolution, though reliance on documentation may delay human support replies.

Sentiment score

5.6

Zoho Analytics' customer service is responsive and helpful, though some users face delays and issues with specialized support.

They provide quick email and phone responses and have Thai-speaking personnel.

For more quotes and insights, download the Tableau Enterprise report

Senior Data Consultant at a government with 11-50 employees

There should be consistent standards for all users.

reviewer2543046

Associate Technical Architect at a computer software company with 1,001-5,000 employees

The technical support for Tableau is quite good.

SaravananBalakrishnan

Project Manager, Site at LTI - Larsen & Toubro Infotech

The technical support provided by Zendesk has been very satisfactory.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Their support team from Zendesk is excellent, similar to what you have in Freshdesk.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

The support team doesn't have full awareness of the system capabilities.

Eslam Abo Elnaga

Senior people and systems analyst at B_labs & Mylo

Zoho support provides assistance through live chat to guide us.

For more quotes and insights, download the Zoho Analytics report

Senior Zoho Developer at a cloud solution provider with self employed

If you need help with any issue you face, you can directly call them.

Rahul Lomate

Senior Software Engineer at Transasia Bio-Medicals Ltd.

Scalability Issues

Sentiment score

6.7

Tableau Enterprise's scalability varies, effective with design and configuration, but big data performance concerns and costs remain.

Sentiment score

7.4

Zendesk scales well for various team sizes; praised for customization, integration, though challenges include data backup and departmental customization.

Sentiment score

6.2

Zoho Analytics efficiently manages large data volumes, serving diverse users and organizations, though license upgrades may be necessary.

Tableau is easy to use across various dimensions, whether on-premises or on the cloud.

For more quotes and insights, download the Tableau Enterprise report

Senior Data Consultant at a government with 11-50 employees

The solution is fully scalable and performs well even with large datasets, provided there is proper supporting hardware.

Jaya Prakasha Sarma

Practice Head BI at Nous Infosystems

Tableau is easy to scale.

Rivka Alexander

Content Specialist at PeerSpot

Zendesk can scale from very small companies to very large ones.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

The scalability of Zendesk is still in the same range as Freshdesk.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

Zoho Analytics can easily adapt to our needs when they grow, and you don't need much knowledge to adapt it; even basic Excel knowledge is sufficient.

Siddharth Aravind

Pricing Analyst at Transcend

You can utilize URL features to redirect users to their records in Zoho CRM or Zoho Desk with just a click.

Hunbel CH

Software Engineer at Stackbox 360

For more quotes and insights, download the Zoho Analytics report

Stability Issues

Sentiment score

7.4

Tableau Enterprise is generally stable and reliable, with occasional issues mainly related to large datasets or server configurations.

Sentiment score

7.7

Zendesk is stable and reliable, despite occasional outages, making it ideal for small businesses and startups globally.

Sentiment score

7.2

Zoho Analytics is praised for stability, quick bug fixes, and excellent performance, with minimal downtime and few crashes.

The application hangs after continuous use due to the buildup of cache.

Rivka Alexander

Content Specialist at PeerSpot

I rate the stability a five or six because Tableau updates very often with new versions or patches.

For more quotes and insights, download the Tableau Enterprise report

Senior Data Consultant at a government with 11-50 employees

The stability has been quite reliable.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

The stability and reliability of Zoho Analytics have been good over time.

Hunbel CH

Software Engineer at Stackbox 360

Zoho Analytics is very stable.

For more quotes and insights, download the Zoho Analytics report

Senior Zoho Developer at a cloud solution provider with self employed

Regarding stability, it's actually working correctly.

Eslam Abo Elnaga

Senior people and systems analyst at B_labs & Mylo

Room For Improvement

Tableau Enterprise users seek better data integration, improved performance, cost-effective pricing, and enhanced analytics and collaboration features.

Zendesk users face challenges with interface clumsiness, slow performance, customization, integration, and pricing, affecting overall usability and efficiency.

Zoho Analytics faces challenges with interface, limited tools, support, performance, pricing, and lacks advanced graphics and intuitive navigation.

We cannot send the entire Excel file reports via email within Tableau.

SaravananBalakrishnan

Project Manager, Site at LTI - Larsen & Toubro Infotech

The product owner should enhance its benefits or clarify its role.

For more quotes and insights, download the Tableau Enterprise report

Senior Data Consultant at a government with 11-50 employees

It sometimes requires extensive investigation to determine why the data does not appear correctly.

reviewer1293936

Group Finance Head Of Investment Bank Product Control at a financial services firm with 10,001+ employees

There could be improvements in integration, which can be achieved with APIs or tools like Zapier.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

The collaborative features of Zoho Analytics have faced one issue: they have tried to reduce the sync time with most Zoho applications, but even with CRM, the sync still takes one hour.

Hunbel CH

Software Engineer at Stackbox 360

Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.

For more quotes and insights, download the Zoho Analytics report

Senior Zoho Developer at a cloud solution provider with self employed

In my opinion, the API feature from Zoho Analytics needs significant improvement, as it's quite hard to connect with Google Sheets or other websites.

Siddharth Aravind

Pricing Analyst at Transcend

Setup Cost

Tableau's pricing is high yet competitive, with increased costs for added features, posing challenges for small organizations.

Zendesk pricing varies, perceived as high, but offers value and flexibility; negotiation advised for larger teams to optimize costs.

Zoho Analytics offers flexible, competitive pricing with monthly fees, appreciated for cost-effectiveness, especially with Zoho One multiple tool use.

Power BI as a much cheaper alternative.

Jaya Prakasha Sarma

Practice Head BI at Nous Infosystems

A license for 150 users costs around $17,000 USD per year.

Rivka Alexander

Content Specialist at PeerSpot

Looker is known to be quite expensive.

reviewer2543046

Associate Technical Architect at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the Tableau Enterprise report

It is not the cheapest solution nor the most expensive, but it provides value for money.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

No quotes available

For more quotes and insights, download the Zoho Analytics report

Valuable Features

Tableau Enterprise excels in data integration, visualization, and analytics, offering customization, real-time processing, and advanced capabilities for decision-making.

Zendesk offers user-friendly integration, robust features, and valuable tools, enhancing efficiency and streamlining customer support processes effectively.

Zoho Analytics provides robust features like intuitive reports, AI insights, and seamless integration for efficient data visualization and analysis.

A significant feature for me is the real-time connection to data sources because it effectively manages large data sets.

For more quotes and insights, download the Tableau Enterprise report

Senior Data Consultant at a government with 11-50 employees

Tableau serves as a stable dashboarding tool for higher management, aiding in quick decision-making.

reviewer2695221

solution architect at a energy/utilities company with 10,001+ employees

Building hyper extracts and visualization capabilities make Tableau a robust tool for data analysis.

Jaya Prakasha Sarma

Practice Head BI at Nous Infosystems

It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

The benefits I have seen from using Zendesk include faster response times.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

These multiple dashboards are available to view in a single place, which is very beneficial.

For more quotes and insights, download the Zoho Analytics report

Senior Zoho Developer at a cloud solution provider with self employed

In the pivot table and scheduler table, if we want data in one report, we can use an SQL query and get data from different modules.

Rahul Lomate

Senior Software Engineer at Transasia Bio-Medicals Ltd.

The benefits I've seen from using Zoho Analytics include saving time; this is the most important benefit for me.

Eslam Abo Elnaga

Senior people and systems analyst at B_labs & Mylo

Mindshare comparison

As of September 2025, in the Reporting category, the mindshare of Tableau Enterprise is 20.6%, down from 24.3% compared to the previous year. The mindshare of Zendesk is 0.5%, up from 0.2% compared to the previous year. The mindshare of Zoho Analytics is 1.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting Market Share Distribution
Product	Market Share (%)
Tableau Enterprise	20.6%
Zendesk	0.5%
Zoho Analytics	1.1%
Other	77.8%

Reporting

Featured Reviews

Uzair Faruqi

Head Of Analytics at Mjunction Services

Ease of developing dashboards and receiving strong technical support have enabled efficient data visualization

Introducing custom features, such as NLP-based reports, is not very good in Tableau. My MD has been asking us for a way to write in natural language to request reports that the system should generate, but that isn't very effective with Tableau. As a developer, I can develop an on-demand report in Python quite easily, but exposing a REST API on the Tableau platform is not a very easy task. AI enablement is an area for improvement for Tableau, and that is something they might have to work upon. I have heard that ThoughtSpot is quite better in this regard, but the cost of ThoughtSpot is much higher. ThoughtSpot has lots of natural language-based report generation features that Tableau lacks.

Automating customer support with advanced AI capabilities and seamless communication

CEO at Etcetera Networks

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Experience with advanced analytics and visualization features boosts decision making

Senior Zoho Developer at a cloud solution provider with self employed

I think the team would know how to predict what needs to be improved. Every business has its own predictions, so providing specific fields based on which to calculate predictions would be helpful. The analytics plans are very complex because they depend on the users, while other Zoho plans operate on a per-user basis. The analytics plan has different features for one user, 10 users, and 25 users. Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.

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Product Manager at a retailer with 10,001+ employees

May 2, 2013

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

10%

Computer Software Company

10%

University

Computer Software Company

22%

Manufacturing Company

Educational Organization

Performing Arts

Computer Software Company

11%

Insurance Company

Non Profit

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	117
Midsize Enterprise	66
Large Enterprise	182

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

It depends on the Data architecture and the complexity of your requirement. Some great tools in the market are Qlik ...

Tableau vs. Business Objects - Which is a better solution for visualization and analysis?

Both tools have their positives and negatives. First, I should mention that I am relatively new to Tableau. I have be...

Which would you choose - Tableau or SAP Analytics Cloud?

Tableau is easy to set up and maintain. In about a day it is possible for the entire platform to be deployed for use....

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding ...

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for mo...

What needs improvement with Zendesk Support?

I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate mor...

What do you like most about Zoho Analytics?

Zoho Analytics's most valuable feature is the ability to provide excellent analytics through a single platform.

What is your experience regarding pricing and costs for Zoho Analytics?

I rate the tool's pricing seven out of ten. The licensing costs are yearly.

What needs improvement with Zoho Analytics?

I think the team would know how to predict what needs to be improved. Every business has its own predictions, so prov...

Microsoft Power BI vs Tableau Enterprise

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Compared 5% of the time

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Compared 5% of the time

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Compared 5% of the time

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Compared 24% of the time

SAP Analytics Cloud vs Zoho Analytics

Compared 13% of the time

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Compared 13% of the time

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Compared 13% of the time

Qlik Sense vs Zoho Analytics

Compared 10% of the time

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Product Reports

Tableau Enterprise

Download Tableau Enterprise product report

Download Zendesk product report

Zoho Analytics

Download Zoho Analytics product report

Also Known As

Tableau Desktop, Tableau Server, Tableau Online

Zendesk Support, Zendesk Guide, Zendesk Sell

Zoho Reports

Overview

Tableau Enterprise offers powerful features for creating interactive visualizations, dashboards, and maps, including drag-and-drop functionality and easy integration with multiple data sources, promoting real-time collaboration and self-service analysis.

Tableau Enterprise stands out with its ability to create user-friendly, interactive visualizations, making it pivotal for business intelligence applications. Users benefit from its seamless connectivity and advanced analytical functions, facilitating data blending and storytelling. Despite a complex learning curve and high licensing costs, its features like geospatial analysis and efficient content distribution drive its indispensable value for data-driven insights. Enhancements in predictive analytics and support integration with machine learning tools further its capabilities across industries.

What are the most valuable features?

Interactive Visualizations: Enables users to create engaging reports.
Drag-and-Drop Functionality: Simplifies data analysis processes.
Data Integration: Offers seamless connectivity with multiple sources.
Real-Time Collaboration: Supports synchronous data sharing.
Advanced Analytics: Provides predictive analytics and geospatial analysis.

What benefits and ROI should users look for?

Informed Decision-Making: Facilitates data-driven insights.
Efficiency in Reporting: Streamlines dashboard and reporting tasks.
Cost-Effectiveness: Despite high licensing, value in robust analytics tools.
Customizable Options: Tailors analytics to specific needs.

Tableau Enterprise is widely used for business intelligence, supporting industries like healthcare, telecommunications, and finance. Organizations utilize it to analyze performance indicators, operational insights, and financial analytics, enhancing decision-making through interactive reports and real-time data integration.

Salesforce

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.