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SugarCRM Platform vs TeamWave comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SugarCRM Platform
Ranking in CRM
24th
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (8th), Marketing Automation (7th), Sales Force Automation (5th)
TeamWave
Ranking in CRM
37th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
Project Management Software (25th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of SugarCRM Platform is 0.6%, down from 0.6% compared to the previous year. The mindshare of TeamWave is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Styliana Araouzou - PeerSpot reviewer
Customizable, easy to configure, and reliable
My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.
MarcioOkubo - PeerSpot reviewer
Helps organize information and streamline client communication
My primary use case for the platform is to manage opportunities, company names, contacts, and meeting details. I use it to keep a detailed diary of customer interactions and plan the next steps. Our company is small, with five salespeople, and we rely on the CRM to track and manage our sales…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"It has sales email campaigns, plus integration with Active Directory."
"It works well with Jira. You can customize it to fit your needs."
"The product is stable."
 

Cons

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"I would appreciate it if SugarCRM could support us in on-premise implementation."
"I would like to see more integration on a mobile platform in the next release."
"The platform's initial data entry process is time-consuming. It could be more streamlined."
 

Pricing and Cost Advice

"Licensing fees are paid on a yearly basis."
Information not available
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Top Industries

By visitors reading reviews
Engineering Company
17%
Computer Software Company
13%
Educational Organization
9%
Real Estate/Law Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Sugar Enterprise?
The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
What is your experience regarding pricing and costs for Sugar Enterprise?
All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.
What needs improvement with Sugar Enterprise?
The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...
What needs improvement with TeamWave?
The platform's initial data entry process is time-consuming. It could be more streamlined. Further integration with project management tools could also be beneficial, considering our company uses a...
What is your primary use case for TeamWave?
My primary use case for the platform is to manage opportunities, company names, contacts, and meeting details. I use it to keep a detailed diary of customer interactions and plan the next steps. Ou...
What advice do you have for others considering TeamWave?
While the platform initially seemed like an additional task, its benefits in organizing customer information and interactions have become evident. Proper training and understanding of the tool's ad...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
1. Atlassian 2. Buffer 3. Cisco 4. Dropbox 5. eBay 6. Facebook 7. Google 8. HubSpot 9. LinkedIn 10. Mailchimp 11. Microsoft 12. Netflix 13. Oracle 14. PayPal 15. Pinterest 16. Salesforce 17. Spotify 18. Square 19. Twitter 20. Uber 21. VMware 22. WeWork 23. Wix 24. Workday 25. Xero 26. Zoom
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.
861,803 professionals have used our research since 2012.