Salesforce Essentials vs TeamWave comparison

Salesforce and TeamWave are both solutions in the CRM category. Salesforce is ranked #15 with an average rating of 8.0, while TeamWave is ranked #37 with an average rating of 9.0. Salesforce holds a 0.4% mindshare in CRM, compared to TeamWave’s 0.1% mindshare. Additionally, 92% of Salesforce users are willing to recommend the solution, compared to 100% of TeamWave users who would recommend it.

Salesforce Essentials

Read 14 Salesforce Essentials reviews

175 Views
170 Comparison Views

92% willing to recommend

TeamWave

Read 1 TeamWave review

210 Views
32 Comparison Views

100% willing to recommend

Salesforce Essentials

TeamWave

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Essentials and TeamWave based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 863,429 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Essentials

Ranking in CRM

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamWave

Ranking in CRM

37th

Average Rating

9.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Project Management Software (25th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Salesforce Essentials is 0.4%, up from 0.1% compared to the previous year. The mindshare of TeamWave is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Srini-Dhanaraj

Founder & CEO at imfine.club

Manages service requests and dispatches engineers to resolve issues

I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.

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MarcioOkubo

Sales Manager at Storageone

Helps organize information and streamline client communication

My primary use case for the platform is to manage opportunities, company names, contacts, and meeting details. I use it to keep a detailed diary of customer interactions and plan the next steps. Our company is small, with five salespeople, and we rely on the CRM to track and manage our sales…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can download the data to Excel, create tables, and do whatever I want. I am very comfortable with the tool's mobile application. Its main benefit is transparency because I can share it with representatives."

"High availability is really important for us when getting our reports as a vendor."

"The CRM system has SAP Sales, SAP Service, and SAP Billing, with everything integrated into an on-premise SAP CRM system. Salesforce Essentials replaced this on-premise system, bringing all functionalities onto the cloud platform."

"The solution helps to track the performance of salespersons before closing deals."

"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."

"We use Salesforce Essentials for everything we do on the sales side."

"The combination of product and service are exceptional."

"The solution is very scalable and flexible. It can be customized as per the business need."

More Salesforce Essentials pros

"The product is stable."

Cons

"The primary area for improvement in Salesforce Essentials is its pricing. There are other competitors, like Zoho CRM, that offer similar features at a lower cost."

"The solution's UI is not user-friendly."

"The product's reporting area has certain shortcomings, making it an area where improvements are required."

"When we use mixed languages, it can be uncomfortable because there seems to be no consideration for right-to-left speakers. It feels like these tools were developed by people who only speak left-to-right languages and didn't consider other language types' needs."

"The solution could be cheaper."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"Areas that could be improved or upgraded in the next release include analytics, automation capabilities, and stability."

"The cost of running Salesforce Essentials is significant. The licenses are expensive, and the operational costs are considerable, including the necessity to maintain a team of approximately 15 people to run the system."

More Salesforce Essentials cons

"The platform's initial data entry process is time-consuming. It could be more streamlined."

Pricing and Cost Advice

"It's a perpetual license, and the subscription can be expensive."

"The tool is moderately priced."

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"I rate Salesforce Essentials' pricing an eight out of ten."

"The pricing is a bit on the expensive side."

"We chose quarterly payments."

Information not available

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

We use a limited number of automated workflows in Salesforce Essentials. The workflows we implement are designed to make sales teams' lives easier when executing certain tasks. Instead of requiring...

See all answers

What needs improvement with TeamWave?

The platform's initial data entry process is time-consuming. It could be more streamlined. Further integration with project management tools could also be beneficial, considering our company uses a...

See all answers

What is your primary use case for TeamWave?

See all answers

What advice do you have for others considering TeamWave?

While the platform initially seemed like an additional task, its benefits in organizing customer information and interactions have become evident. Proper training and understanding of the tool's ad...

See all answers

Comparisons

No data available

Planview Portfolios vs TeamWave

Compared 100% of the time

More TeamWave Competitors

Product Reports

Buyer's Guide

Salesforce Essentials

June 2025

Download Salesforce Essentials product report

Buyer's Guide

CRM

July 2025

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Overview

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

TeamWave is a comprehensive platform that allows businesses to manage and streamline their operations effectively. With features like project management, team collaboration, task tracking, and CRM functionalities, TeamWave enables efficient communication and coordination among team members.

Users have praised its effectiveness in organizing and tracking sales activities, client interactions, and customer information.

Additionally, TeamWave offers valuable features such as excellent collaboration and communication capabilities, customizable dashboard and reports, seamless integration with third-party applications, an intuitive user interface, and reliable customer support.

TeamWave

Sample Customers

Information Not Available

1. Atlassian 2. Buffer 3. Cisco 4. Dropbox 5. eBay 6. Facebook 7. Google 8. HubSpot 9. LinkedIn 10. Mailchimp 11. Microsoft 12. Netflix 13. Oracle 14. PayPal 15. Pinterest 16. Salesforce 17. Spotify 18. Square 19. Twitter 20. Uber 21. VMware 22. WeWork 23. Wix 24. Workday 25. Xero 26. Zoom

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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