They could improve on support a little bit. We have not had to engage their support much, but when we do have issues, it can take longer to get things resolved. We are pretty lenient as we do a lot of IT support ourselves. We are not very hard on support organizations, but when a customer has a support issue, it would be easier if the support processes were a little bit more automated. It would be beneficial to have an easier way to upload diagnostic dump files. They can make it easy for the customer to collect the diagnostic data. There can be some kind of monitoring solutions to alert users to issues with the appliance or software, making it easy for customers to monitor their systems in the field. This is especially critical because it stores customers' backups, and a failure can have significant business impacts. If a customer does not have the backups and has a disaster, they can be out of business, so monitoring is key.
