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Ordaana vs Qualtrics XM Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ordaana
Ranking in Customer Experience Management
14th
Average Rating
10.0
Reviews Sentiment
9.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Customer Experience Management
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Social CRM (3rd), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (2nd)
 

Mindshare comparison

As of August 2025, in the Customer Experience Management category, the mindshare of Ordaana is 0.2%, up from 0.2% compared to the previous year. The mindshare of Qualtrics XM Platform is 6.7%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Qualtrics XM Platform6.7%
Ordaana0.2%
Other93.1%
Customer Experience Management
 

Featured Reviews

ST
The insights and analytics provided by Ordaana have been invaluable in refining our sales strategies and identifying growth opportunities
While Ordaana CRM has been a fantastic tool for our organization, there are a few areas where we see room for improvement. Enhancing the mobile app functionality would be beneficial, as our team members are often on the go and need seamless access to the CRM from their mobile devices. Additionally, expanding the customization options for reports and dashboards would allow us to tailor the insights more closely to our specific needs. We would love to see the inclusion of a built-in chat feature for internal team communication directly within Ordaana CRM. This would streamline collaboration and ensure all communications are centralized. Moreover, an advanced analytics module with predictive insights and trend analysis would be a game-changer, helping us anticipate customer needs and make more informed decisions. Lastly, integrating social media management tools would enable us to track and engage with our customers across various platforms more effectively.
VinayakMishra - PeerSpot reviewer
Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism
There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of Ordaana CRM for our organization has been the appointment booking functionality. This feature has streamlined the scheduling process, allowing our team to efficiently book and manage client appointments."
"We can integrate data and run an algorithm."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."
"Text iQ is a great feature."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"Workflows are very powerful. There are a lot of good things, but I feel workflows are the best."
"The solution allows the development of multiple surveys based on the lifecycle"
"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
 

Cons

"Enhancing the mobile app functionality would be beneficial, as our team members are often on the go and need seamless access to the CRM from their mobile devices."
"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."
"The solution should add more visual-type elements or image-based question approaches."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."
"It needs to focus more on broader CX programs and customer experience."
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
"It is not easy to implement."
"The solution's integration with Salesforce should be improved."
 

Pricing and Cost Advice

Information not available
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
"The solution is fairly expensive, but it would be money well spent."
"Pricing depends upon the different kinds of use cases."
"Delighted by Qualtrics is more expensive than the competitor solutions"
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
"The product is not cheap."
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Top Industries

By visitors reading reviews
No data available
University
15%
Computer Software Company
10%
Government
10%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Ordaana ?
When considering Ordaana CRM, it's important to carefully evaluate the setup cost, pricing, and licensing options to ensure they align with your organization's budget and needs. The initial setup c...
What needs improvement with Ordaana ?
While Ordaana CRM has been a fantastic tool for our organization, there are a few areas where we see room for improvement. Enhancing the mobile app functionality would be beneficial, as our team me...
What is your primary use case for Ordaana ?
We use the Ordaana CRM primarily to manage customer relationships and streamline our sales processes. Our team of 15 operates in a fast-paced environment where efficiency and organization are key. ...
What do you like most about Delighted by Qualtrics?
The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...
 

Also Known As

No data available
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Information Not Available
Aetna, 1 800 Contacts, GE
Find out what your peers are saying about Salesforce, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: August 2025.
866,286 professionals have used our research since 2012.