OpenText Contact Center Analytics empowers businesses with advanced data analytics to optimize customer interactions and improve service efficiency.
OpenText Contact Center Analytics offers robust capabilities for analyzing customer interactions across multiple channels. By leveraging real-time insights, businesses can enhance decision-making processes, streamline operations, and boost customer satisfaction. Its ability to integrate seamlessly with existing systems ensures comprehensive data analysis, providing users with actionable insights and strategic advantages.
What are the key features of OpenText Contact Center Analytics?OpenText Contact Center Analytics is widely applicable, including in financial services to forecast customer needs, in healthcare for patient interaction management, and in retail for enhancing customer loyalty programs. Its adaptable analytics capabilities make it suitable for diverse industry needs.
Headquartered in Cambridge, MA, Zylotech is an artificial intelligence powered customer data & analytics platform spun out of MIT in 2014. Zylotech’s AutoML platform solves data variety and quality challenges to create a unified and enriched customer database using all available data sources. The platform continuously unifies data and performs ongoing analysis such as micro-segmentation, product recommendations, cross-sell/up-sell opportunities and retention/churn risk scoring. The platform integrates with a variety of marketing clouds to enable deeper customer insights. Zylotech’s clients include Retail, High Tech, and Financial firms, who have reported up to a 6x increase in customer lift.
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