NovelVox Unified Agent Desktop and Ultatel Cloud Contact Center compete in the contact center solutions category. NovelVox's flexible integration and customization are strong, but Ultatel's advanced cloud infrastructure and scalability give it an edge for growing businesses.
Features: NovelVox Unified Agent Desktop offers seamless CRM integration, a customizable efficiency-focused dashboard, and tailored user interactions. Ultatel Cloud Contact Center provides extensive analytics tools, comprehensive omni-channel support, and broad feature spectrum enabling extensive data insights.
Ease of Deployment and Customer Service: NovelVox Unified Agent Desktop ensures straightforward deployment with robust integration support. Ultatel Cloud Contact Center's cloud-based model simplifies implementation and offers responsive customer support, presenting an agile option for rapid deployment and ongoing assistance.
Pricing and ROI: NovelVox Unified Agent Desktop presents a competitive pricing model focusing on long-term value through customization for strong ROI. Ultatel Cloud Contact Center, although potentially higher in initial costs, offers excellent ROI with its enhanced feature set and scalability, appealing to those prioritizing future-proofing their contact center capabilities.
This LIVE demo focuses on how NovelVox Agent Desktop can be optimized to your exact business requirements. How to set up different screens for different call types and how to optimize agent performance. Find out about:
Agent Desktop Optimization
Agent Desktop Screen ‘flipping’
Supervisor interaction
3rd Party Application Integration
Ultatel Cloud Contact Center is an advanced communication platform designed to enhance customer interaction through seamless integration and scalable features, providing businesses with efficient and effective contact management solutions.
Designed for modern enterprises, Ultatel Cloud Contact Center offers a versatile range of tools to optimize customer service operations. Its scalable architecture ensures adaptability to different business sizes, while its intuitive design facilitates easy deployment and use. It addresses key challenges in customer interaction, allowing businesses to streamline their communication processes and improve response times. With a focus on user-centric design, it enhances both agent productivity and customer satisfaction.
What are the key features?In healthcare, Ultatel Cloud Contact Center supports patient engagement through reliable communication channels. Retail benefits from improved customer interaction and support for sale operations. Financial services leverage its features to maintain seamless client communication while ensuring compliance.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
