NetSuite CRM+ vs Odoo comparison

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NetSuite CRM+

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Odoo compete in the CRM software market. Odoo appears to have an advantage due to its extensive customization options and open-source flexibility, while NetSuite CRM+ stands out for its integration capabilities with Oracle services.

Features: NetSuite CRM+ offers seamless integration with Oracle’s offerings, advanced sales forecasting, and marketing automation tools. Odoo provides a modular architecture enabling businesses to add applications as needed, with exceptional support for multilingual use and eCommerce. Odoo's flexibility is ideal for businesses seeking customization.

Ease of Deployment and Customer Service: NetSuite CRM+ generally provides a structured deployment model with robust support to minimize downtime during implementation. Odoo offers both cloud and on-premise deployment options, offering more flexibility but may require technical expertise for optimal customization and deployment. Odoo's community support is beneficial for troubleshooting.

Pricing and ROI: NetSuite CRM+ usually has higher setup costs but can lead to long-term ROI for businesses within the Oracle ecosystem. Odoo's lower initial costs and open-source model offer significant ROI improvement for businesses needing tailored applications without high licensing fees. Odoo's adaptability often results in a favorable ROI.

To learn more, read our detailed NetSuite CRM+ vs. Odoo Report (Updated: April 2025).

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NetSuite CRM+ vs. Odoo

April 2025

Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetSuite CRM+

Ranking in CRM

38th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (10th)

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (8th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. The mindshare of Odoo is 4.8%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"We like how the solution is integrated."

"It is a stable platform."

"The most beneficial feature of Odoo is its wide community and store, allowing users to purchase solutions and resolve any problems quickly."

"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."

"I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo."

"The solution is easy to use."

"The most valuable feature of Odoo is the fingerprint feature."

"It allows us to organize and improve portfolio management."

More Odoo pros

Cons

"The product needs to improve the warehouse management feature."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."

"The range of choices and functionalities has space for enhancement."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."

"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."

"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."

"The price of the solution could be reduced to improve the overall offering."

"There is a lack of resources for specialized Odoo professionals."

More Odoo cons

Pricing and Cost Advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

"The solution's licensing costs are low compared to its competitors."

"They offer three packages – free, standard, and custom."

"It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature."

"Odoo is an open-source tool. I don't have to pay for it."

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"On a scale from one to ten, where one means high price, and ten means low price, I rate Odoo's pricing a five or six out of ten."

More Odoo pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Educational Organization

13%

Real Estate/Law Firm

Government

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

What needs improvement with Odoo?

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Product Reports

Download NetSuite CRM+ product report

CRM

May 2025

Download Odoo product report

April 2025

Overview

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Sample Customers

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

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