NetSuite CRM+ vs Odoo comparison

Read 34 Odoo reviews

3,429 Views
1,680 Comparison Views

96% willing to recommend

NetSuite CRM+

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Odoo compete in the CRM software market. Odoo appears to have an advantage due to its extensive customization options and open-source flexibility, while NetSuite CRM+ stands out for its integration capabilities with Oracle services.

Features: NetSuite CRM+ offers seamless integration with Oracle’s offerings, advanced sales forecasting, and marketing automation tools. Odoo provides a modular architecture enabling businesses to add applications as needed, with exceptional support for multilingual use and eCommerce. Odoo's flexibility is ideal for businesses seeking customization.

Ease of Deployment and Customer Service: NetSuite CRM+ generally provides a structured deployment model with robust support to minimize downtime during implementation. Odoo offers both cloud and on-premise deployment options, offering more flexibility but may require technical expertise for optimal customization and deployment. Odoo's community support is beneficial for troubleshooting.

Pricing and ROI: NetSuite CRM+ usually has higher setup costs but can lead to long-term ROI for businesses within the Oracle ecosystem. Odoo's lower initial costs and open-source model offer significant ROI improvement for businesses needing tailored applications without high licensing fees. Odoo's adaptability often results in a favorable ROI.

To learn more, read our detailed NetSuite CRM+ vs. Odoo Report (Updated: September 2025).

NetSuite CRM+ vs. Odoo

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetSuite CRM+

Ranking in CRM

30th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (12th)

Odoo

Ranking in CRM

6th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (8th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. The mindshare of Odoo is 2.2%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Odoo	2.2%
NetSuite CRM+	0.7%
Other	97.1%

CRM

Featured Reviews

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

Read full review

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"The product is stable...The product is scalable."

"The most valuable feature of Odoo is its payroll localization."

"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."

"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."

"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."

"The solution is easy to use."

"Odoo is highly scalable."

"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."

More Odoo pros

Cons

"The product needs to improve the warehouse management feature."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"The authorization management needs to be improved."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"The customization and technical support are not great."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"The user interface is not the best."

"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."

"They could thoroughly study the market dynamics of different regions and connecting areas."

"There is room for improvement in Odoo's technical support."

More Odoo cons

Pricing and Cost Advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"Odoo is an open-source tool. I don't have to pay for it."

"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."

"The cost is expensive but cheaper than some other competitors."

"I would rate the price as a one out of ten, with ten being the most expensive."

"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."

"Odoo is cheap compared to competitors."

More Odoo pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	5

Questions from the Community

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

What needs improvement with Odoo?

Siebel CRM vs NetSuite CRM+

Comparisons

Compared 54% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 46% of the time

More NetSuite CRM+ Competitors

Epicor ERP vs Odoo

Compared 19% of the time

monday.com vs Odoo

Compared 17% of the time

SAP S/4HANA vs Odoo

Compared 12% of the time

Bitrix24 vs Odoo

Compared 6% of the time

SAP ERP vs Odoo

Compared 5% of the time

More Odoo Competitors

Product Reports

CRM

Download NetSuite CRM+ product report

Download Odoo product report

Overview

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Sample Customers

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Information Not Available

NetSuite CRM+ vs. Odoo