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Mitel Communications Director vs ShoreTel Sky comparison

Mitel Communications Director and ShoreTel Sky are both solutions in the Unified Communications category. Mitel Communications Director is ranked #20, while ShoreTel Sky is ranked #11. Mitel Communications Director holds a 2.0% mindshare in UC, compared to ShoreTel Sky’s 2.0% mindshare. Additionally, 100% of Mitel Communications Director users are willing to recommend the solution, compared to 80% of ShoreTel Sky users who would recommend it.
Mitel Communications Director
Read 2 Mitel Communications Director reviews
  • 69 Views
  • 34 Comparison Views
100% willing to recommend
ShoreTel Sky
Read 7 ShoreTel Sky reviews
  • 113 Views
  • 41 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Mitel Communications Director and ShoreTel Sky based on real PeerSpot user reviews.

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Buyer's Guide
Unified Communications
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mitel Communications Director
Ranking in Unified Communications
20th
Ranking in IP Telephony & Unified Communications
4th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ShoreTel Sky
Ranking in Unified Communications
11th
Ranking in IP Telephony & Unified Communications
6th
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Unified Communications category, the mindshare of Mitel Communications Director is 2.0%, up from 0.9% compared to the previous year. The mindshare of ShoreTel Sky is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

it_user217503 - PeerSpot reviewer
An easy to use product. Numerous applications are available for it.
The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we…
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it_user269988 - PeerSpot reviewer
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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Product Reports

Buyer's Guide
Unified Communications
May 2025
Mitel Communications Director reportDownload Mitel Communications Director product report
Buyer's Guide
Unified Communications
May 2025
ShoreTel Sky reportDownload ShoreTel Sky product report
 

Also Known As

Communications Director
No data available
 

Overview

The Mitel Integrated Communications Director features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.
Mitel
ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
Mitel
 

Sample Customers

Banfield Pet Hospital, Carlsberg Breweries
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Buyer's Guide
Unified Communications
May 2025
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.