Microsoft SQL Server Reporting Services and Zendesk each cater to distinct business needs, with the former specializing in data management and reporting and the latter in customer support solutions. While Microsoft SQL Server Reporting Services has an advantage in handling complex data tasks, Zendesk is favored for its superior customer-oriented features.
Features: Microsoft SQL Server Reporting Services offers powerful reporting capabilities, integration with Microsoft products, and custom report creation. Zendesk delivers valuable features like robust ticketing systems, integration with diverse third-party applications, and customer interaction tracking.
Room for Improvement: Microsoft SQL Server Reporting Services could improve on simplifying its deployment process, enhancing user-friendliness, and expanding non-Microsoft integrations. Zendesk might benefit from advanced reporting capabilities, better multi-brand management, and refining its macro features.
Ease of Deployment and Customer Service: Microsoft SQL Server Reporting Services demands significant technical expertise for deployment, possibly hindering customer service. In contrast, Zendesk offers a simpler setup process and emphasizes user-friendly support, ensuring continuous assistance.
Pricing and ROI: Microsoft SQL Server Reporting Services involves higher initial costs, with ROI driven by long-term integration efficiencies. On the other hand, Zendesk matches its customer-centric features with setup costs that often yield faster ROI by enhancing client engagement dynamics.
Any tool which obviates the need for a lot of coding will definitely save at least 60-70% of effort.
Reaching out to Microsoft took a prolonged time to the extent that we were wondering why Microsoft was unable to get its own logs to us.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
The stability has been quite reliable.
I am thinking that with all the Copilot integration within the Microsoft environment, that could be integrated as well, so that you could issue a prompt and it generates designs.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
Otherwise, you need to write a lot of code or API calls to generate reports if using some other tool outside of the ecosystem, which definitely requires additional effort and therefore additional cost and time.
It is not the cheapest solution nor the most expensive, but it provides value for money.
The best features of Microsoft SQL Server Reporting Services are that it is easy to get the reports out because it is integrated with SQL and we have many of these tables.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
