We performed a comparison between Microsoft SQL Server Reporting Services and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I mainly use the solution for the ease of reporting and for executive dashboards."
"I like Microsoft SQL Server Reporting Services' automated reporting feature."
"We get good support from Microsoft."
"In Microsoft SQL Server Reporting Services, the installation and configuration are easy."
"The tool's valuable features are its drill-down feature, graphs, and charts."
"We were able to embed the report builder within our internal proprietary systems, improving our reporting capabilities."
"It is scalable."
"I'm very satisfied with the customer service. And usually, whenever we have any issue or details, we get to the person for the support. I'm really satisfied with the service. Within a few minutes or within a few hours, the support person will be available."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The product offers very good management. It has a great ability to assign tickets based on content."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"We rarely had issues with Zendesk."
"Zendesk Support has a lot of good APIs."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"Microsoft SQL Server Reporting Services needs to improve performance."
"It doesn't have quite the flexibility of a Tableau or something like that. Many users are more comfortable with Tableau and I'm not quite sure why that is right now, but it seems to be the case."
"Sometimes, we need to make sure that the configuration stays consistent across the reporting instances. They all connect to the same database. So, it shares that same backend, but the reporting services itself can also be configured. On the application level, for reporting level. And it is, based on my own experience, it is a manual effort to make sure that the reporting servers are configured the same across the environment."
"It would be really nice to have better integration between the solution and Power BI."
"The solution's interface is old."
"The setup is difficult because you have to install different servers."
"Tableau is more user-friendly because it doesn't need to do any extra programming. It has drag-and-drop functionality."
"We have had issues with the refresh interval since we have too many reports scheduled. Microsoft SQL Server Reporting Services is also expensive."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The solution could integrate better with QR codes from some websites such as Facebook."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"It wasn't easy to set up so we're only using a third of all of the features,"
"It needs to improve in terms of its flexibility, price, and installation."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
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Microsoft SQL Server Reporting Services is ranked 8th in Reporting with 15 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Microsoft SQL Server Reporting Services is rated 7.6, while Zendesk is rated 8.2. The top reviewer of Microsoft SQL Server Reporting Services writes "Offers useful templates but needs to improve the connectivity offered". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Microsoft SQL Server Reporting Services is most compared with TIBCO Jaspersoft, Microsoft Power BI, Tableau, SAP Crystal Reports and Oracle OBIEE, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Microsoft SQL Server Reporting Services vs. Zendesk report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
