We compared Microsoft Dynamics CRM and SugarCRM Platform across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. SugarCRM Platform is recognized for its customizable features, Jira integration, and export functionalities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. SugarCRM Platform requires enhancements in personalization options, user interface, and customization capabilities.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. SugarCRM Platform users are content with the assistance they have received and have not required technical support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. SugarCRM Platform's setup is straightforward and can typically be completed in under two weeks.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. SugarCRM Platform provides more flexible pricing options with a fixed setup cost and monthly user charges.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Reviews offered little information about the ROI of SugarCRM Platform.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. SugarCRM Platform is an affordable solution with a simple setup process and lots of customization options. However, it lacks user-friendly interfaces, and configuring user permissions can be complicated. Some users also reported bugs and glitches.
"I liked the solution's web version and user interface."
"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."
"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"Offers integration with hosted solutions."
"Microsoft Dynamics 365 Customer Service has valuable customization features."
"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."
"It is a stable product."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The solution could better integrate with other enterprise solutions."
"The product could be serverless."
"The platform’s UI could be better."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."
"There are some occasional performance issues."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"I would like to see more integration on a mobile platform in the next release."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
More Microsoft Dynamics 365 Customer Service Pricing and Cost Advice →
Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while SugarCRM Platform is rated 7.0. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Microsoft Dynamics 365 Customer Service vs. SugarCRM Platform report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
