Luigi's Box vs OpenText Legal Knowledge Management comparison

Luigi's Box and OpenText are both solutions in the Indexing and Search category. Luigi's Box is ranked #2 with an average rating of 9.8, while OpenText is ranked #17. Luigi's Box holds a 0.3% mindshare in IS, compared to OpenText’s 0.5% mindshare. Additionally, 100% of Luigi's Box users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Luigi's Box

Read 12 Luigi's Box reviews

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537 Comparison Views

100% willing to recommend

OpenText Legal Knowledge Ma...

Read 1 OpenText Legal Knowledge Management review

134 Views
94 Comparison Views

100% willing to recommend

Luigi's Box

OpenText Legal Knowledge Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

OpenText Legal Knowledge Management and Luigi's Box compete in knowledge management and intelligent search domains. OpenText is typically preferred for pricing and support, while Luigi's Box is recognized for its advanced features, offering greater value for cost.

Features: OpenText is developed for legal-specific knowledge management with tailored legal solutions, comprehensive legal documentation, and efficient lifecycle management. Luigi's Box offers intelligent search capabilities, AI-powered insights, and a robust platform ideal for e-commerce sales analytics.

Ease of Deployment and Customer Service: OpenText provides a comprehensive deployment model for large enterprises, ensuring seamless integration and personalized ongoing support. Luigi's Box focuses on a straightforward implementation process aimed at quick integration, making it accessible for smaller businesses, along with immediate responsive support.

Pricing and ROI: OpenText involves a higher upfront setup cost, yielding significant ROI for specialized legal industry solutions. Luigi's Box offers competitive pricing, with fast returns on investment due to its speedy integration and broad functionality, particularly advantageous for businesses in need of intelligent search functions.

To learn more, read our detailed Indexing and Search Report (Updated: June 2025).

Buyer's Guide

Indexing and Search

June 2025

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Helped 862,077 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Luigi's Box

Ranking in Indexing and Search

2nd

Average Rating

9.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Legal Knowledge Ma...

Ranking in Indexing and Search

17th

Average Rating

10.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Knowledge Management Software (31st)

Mindshare comparison

As of July 2025, in the Indexing and Search category, the mindshare of Luigi's Box is 0.3%. The mindshare of OpenText Legal Knowledge Management is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Indexing and Search

Featured Reviews

William Berthoud

Consultant sea at Aw Marketing consulting

Higher conversion rates with an advanced algorithm and intuitive interface

An area for improvement is the interface language, as our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage. Additionally, simplifying interactions with the Luigi's Box team, such as through localized support or tools tailored to non-English-speaking users, would improve collaboration. These changes would ensure a more seamless integration of the solution into our daily operations.

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reviewer1719999

Vice President at a tech services company with 11-50 employees

Frequent updates, highly stable, and robust

We have had thousands of users, the solution is highly scalable. We have had a large installation of OpenText Decisiv and there were approximately 6,000 users. The user's roles vary, such as records managers. Additionally, depending on the organization, a lot of our clients are in the federal government which they have different types of roles, but most of them are end-users. They're searching for documents or the records that are in their repository, there are document producers, but most people are searching.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Within the dashboard, the application offers data analysis that works with different views of the customer data. This data is graphically processed and thus does not need to be further modified for better interpretation."

"Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels."

"With its advanced algorithm and intuitive interface, this tool makes setting up the product feed simple and efficient."

"Its seamless integration with existing platforms streamlines workflows, making it an indispensable tool for businesses of all sizes."

"In analytics, we can see what our visitors can't find with us, because we can look in history to see what products they wanted to search for and couldn't find. We can see the exact number of people who wanted to find something."

"Luigi's Box was easy to implement and allowed me to get started quickly."

"This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."

"Luigi's Box is helpful in implementing even non-standard requirements."

More Luigi's Box pros

"The most valuable feature of OpenText Decisiv is they are always improving."

Cons

"Deeper use of AI and ML - although with the advent of AI, new features have been implemented into Luigi's Box, there is still room for deeper integration."

"Enhancing the user interface to be more intuitive and user-friendly could significantly reduce the learning curve for new users."

"It could simplify the implementation on the website."

"However, we know that there's always room for improvement, and Luigi's Box has already made a lot of progress and it is still increasing its value and adding new features."

"Our products are really diverse. Not everything can be done automatically, and manual intervention is required."

"When setting up banner ads in the search window, it takes a long time for the banners to appear."

"Our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage."

"Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful."

More Luigi's Box cons

"OpenText Decisiv is difficult to do customization. They need to improve this."

Pricing and Cost Advice

Information not available

"The price of the solution can vary drastically because it depends on the modules that a client using. There is an additional cost of approximately 25% for maintenance."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Luigi's Box?

Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels.

See all answers

What is your experience regarding pricing and costs for Luigi's Box?

When implementing, make the most of the knowledge of the person at Luigi's Box who will support you. They have a lot of experience.

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What needs improvement with Luigi's Box?

Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficie...

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Comparisons

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Product Reports

Buyer's Guide

Luigi's Box

July 2025

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Buyer's Guide

Indexing and Search

June 2025

OpenText Legal Knowledge Management report

Download OpenText Legal Knowledge Management product report

Overview

Unlock your e-shop's potential with AI-powered search and personalized recommendations. Our products help your customers find what they’re looking for in seconds. Personalized search can predict customers’ intent and preferences based on their previous clicks and deal with typos, synonyms, and diacritics.

Luigi's Box

OpenText Legal Knowledge Management offers a comprehensive solution for effectively managing legal information, empowering professionals with streamlined access and enhanced decision-making capabilities.

This platform enhances information governance by centralizing legal data, enabling efficient retrieval and storage. It provides a collaborative environment that supports legal teams in managing case files and resources, facilitating seamless knowledge sharing. The integration capabilities ensure smooth workflows and elevate productivity standards for legal departments.

What are the key features of OpenText Legal Knowledge Management?

Centralized Repository: Securely store and manage legal documents in one location.
Collaboration Tools: Enhance team communication with shared access and editing capabilities.
Advanced Search: Quickly retrieve relevant documents and cases using powerful search functions.
Integration: Seamlessly connects with existing legal and business applications.

What benefits should users expect when evaluating OpenText Legal Knowledge Management?

Increased Efficiency: Streamlined processes that save valuable time.
Improved Decision-Making: Access comprehensive data for informed legal strategies.
Cost Reduction: Optimize resource use and reduce document handling costs.
Enhanced Team Collaboration: Facilitate better workflow with integrated communication.

OpenText Legal Knowledge Management is implemented across industries like finance and healthcare, providing expertise in accessing critical legal documents while ensuring compliance and regulatory standards are met. Its versatility allows adaptation to industry-specific requirements, making it a valuable tool for diverse legal environments.

OpenText

Sample Customers

Information Not Available

Hyatt

Find out what your peers are saying about Elastic, Luigi's Box, OpenText and others in Indexing and Search. Updated: June 2025.

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