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LivePerson vs Worktual comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 7, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LivePerson
Ranking in AI-Powered Chatbots
9th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Worktual
Ranking in AI-Powered Chatbots
25th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (27th), Customer Experience Management (37th)
 

Featured Reviews

Sitanshu Kumar Mishra - PeerSpot reviewer
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.
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Top Industries

By visitors reading reviews
Insurance Company
25%
Computer Software Company
11%
Financial Services Firm
9%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
 

Also Known As

LiveEngage
No data available
 

Overview

 

Sample Customers

Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Information Not Available
Find out what your peers are saying about Moveworks, ServiceNow, DeepSeek AI and others in AI-Powered Chatbots. Updated: September 2025.
868,654 professionals have used our research since 2012.