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LiveChat vs SysAid comparison

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LiveChat Logo
LiveChat
Read 6 LiveChat reviews
182 views|148 comparisons
100% willing to recommend
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SysAid
Read 10 SysAid reviews
851 views|402 comparisons
90% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
LiveChat vs. SysAid
May 2024
Executive Summary

We performed a comparison between LiveChat and SysAid based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LiveChat vs. SysAid Report (Updated: May 2024).
Download the complete report
770,141 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Todd Blake
A solution that streamlines ticket creation for the staff members of a business and enables efficient issue...
SysAid has provided a uniform platform for the staff to open up tickets and for the IT team to easily look at them, act on them, and help staff... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The pricing of SysAid is less than its competitors."
  • "Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
  • "Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
  • "SysAid is a good solution, especially from a pricing perspective."
  • "We saw our investment back at the end of year one."
  • "Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

    • More SysAid Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SysAid?
    Top Answer:SysAid is more user-friendly, and its configuration is easier than other tools.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for SysAid?
    Top Answer:Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.
    Read all 9 answers   →
    What needs improvement with SysAid?
    Top Answer:With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.
    Read all 10 answers   →
    Ranking
    34th
    out of 59 in Help Desk Software
    Views
    182
    Comparisons
    148
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    20th
    out of 59 in Help Desk Software
    Views
    851
    Comparisons
    402
    Reviews
    2
    Average Words per Review
    471
    Rating
    8.5
    Comparisons
    Also Known As
    chat.io
    Learn More
    LiveChat
    SysAid
    Overview

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

    Sample Customers
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company14%
    Financial Services Firm10%
    Outsourcing Company10%
    REVIEWERS
    University29%
    Healthcare Company29%
    Leisure / Travel Company14%
    Transportation Company14%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm10%
    Insurance Company8%
    Retailer8%
    Company Size
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise62%
    REVIEWERS
    Small Business50%
    Midsize Enterprise10%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise13%
    Large Enterprise58%
    Buyer's Guide
    LiveChat vs. SysAid
    May 2024
    Free Report: LiveChat vs. SysAid
    Find out what your peers are saying about LiveChat vs. SysAid and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    770,141 professionals have used our research since 2012.

    LiveChat is ranked 34th in Help Desk Software while SysAid is ranked 20th in Help Desk Software with 10 reviews. LiveChat is rated 9.8, while SysAid is rated 8.4. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of SysAid writes "Email rules allow us to route tickets directly to a given area without intervention, saving us time". LiveChat is most compared with , whereas SysAid is most compared with ServiceNow, Spiceworks and JIRA Service Management. See our LiveChat vs. SysAid report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.