LiveChat vs OmniOmni comparison

Text and OmniOmni are both solutions in the Live Chat category. Text is ranked #1, while OmniOmni is ranked #16. Text holds a 18.2% mindshare in LC, compared to OmniOmni’s 0.5% mindshare. Additionally, 100% of Text users are willing to recommend the solution.

LiveChat

Read 6 LiveChat reviews

323 Views
129 Comparison Views

100% willing to recommend

OmniOmni

49 Views
49 Comparison Views

LiveChat

OmniOmni

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LiveChat and OmniOmni based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: July 2025).

Buyer's Guide

Live Chat

July 2025

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Helped 862,543 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveChat

Ranking in Live Chat

1st

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (39th), IT Service Management (ITSM) (50th)

OmniOmni

Ranking in Live Chat

16th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Live Chat category, the mindshare of LiveChat is 18.2%, up from 16.8% compared to the previous year. The mindshare of OmniOmni is 0.5%. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

Chamakhe Maurieni

CEO at PairLab

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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862,543 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

Product Reports

Buyer's Guide

LiveChat

July 2025

Download LiveChat product report

Buyer's Guide

Live Chat

July 2025

Download OmniOmni product report

Also Known As

chat.io

No data available

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Introduce omnichannel experience to your business: combine all your messengers in a single OmniOmni Chat Platform. Use our flexible API and connect the most popular CRM-systems or systems of analytics to the platform.

OmniOmni

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Information Not Available

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat. Updated: July 2025.

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862,543 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.