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LiveAgent vs LiveChat comparison

QualityUnit and Text are both solutions in the Help Desk Software category. QualityUnit is ranked #37, while Text is ranked #45. QualityUnit holds a 0.3% mindshare in HDS, compared to Text’s 0.1% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Text users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 172 Views
  • 85 Comparison Views
100% willing to recommend
LiveChat
Read 6 LiveChat reviews
  • 101 Views
  • 54 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

LiveChat and LiveAgent compete in customer support through live chat services. LiveAgent stands out due to its rich feature set, while LiveChat is noted for its pricing and support.

Features:LiveChat offers a clean chat experience, seamless integrations, and detailed reporting tools. LiveAgent provides multi-channel support, customer portals, and gamification, catering to diverse business needs and enhancing comprehensive customer service solutions.

Ease of Deployment and Customer Service:LiveAgent offers a straightforward deployment process with flexible cloud-based options and robust customer service, ensuring rapid issue resolution. LiveChat also provides cloud deployment but with slightly less responsive support, impacting deployment effectiveness.

Pricing and ROI:LiveChat has competitive pricing structures with lower initial setup costs, offering quick ROI. LiveAgent involves higher upfront costs but delivers substantial long-term value and ROI with its extensive feature set.

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To learn more, read our detailed LiveAgent vs. LiveChat Report (Updated: May 2025).
Buyer's Guide
LiveAgent vs. LiveChat
May 2025
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Helped 851,604 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Help Desk Software
37th
Ranking in IT Service Management (ITSM)
45th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Knowledge Management Software (14th)
LiveChat
Ranking in Help Desk Software
45th
Ranking in IT Service Management (ITSM)
49th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Live Chat (2nd)
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. The mindshare of LiveChat is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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CM
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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851,604 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
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Product Reports

Buyer's Guide
Help Desk Software
April 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
LiveChat
May 2025
LiveChat reportDownload LiveChat product report
 

Also Known As

No data available
chat.io
 

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Buyer's Guide
LiveAgent vs. LiveChat
May 2025
Free Report: LiveAgent vs. LiveChat
Find out what your peers are saying about LiveAgent vs. LiveChat and other solutions. Updated: May 2025.
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851,604 professionals have used our research since 2012.
See our LiveAgent vs. LiveChat report.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.