Find out what your peers are saying about Atlassian, Notion, Salesforce and others in Knowledge Management Software.
KnowledgeBase is designed to help you harness your product information, empower support agents, and provide day-and-night customer support.
KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need them. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs.
You can choose the colors, logo, favicon, and URLs of your help center to match your branding. Articles can be packed full of knowledge, with GIFs, videos, and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.
Whale is a digital tool streamlining knowledge management for businesses. Tailored to simplify employee onboarding and training, it integrates seamlessly to offer efficient information distribution within teams.
Whale aids companies by centralizing their knowledge into an accessible platform, providing detailed guidelines for professional development. Users appreciate its user-friendly interface that empowers enhanced communication and collaboration. Its instructional design makes it ideal for onboarding and continuous learning, aiding firms in standardizing processes and improving employee engagement. Continuous updates ensure it aligns with user feedback, enhancing its functionality and relevance.
What are the valuable features of Whale?Industries such as IT, healthcare, and finance implement Whale by integrating it with existing work tools, thereby optimizing their training regimes and enhancing employee knowledge retention. Its adaptability makes it suitable for diverse industry-specific applications, meeting precise business requirements effortlessly.
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
