Find out what your peers are saying about Atlassian, Notion, Salesforce and others in Knowledge Management Software.
KnowledgeBase is designed to help you harness your product information, empower support agents, and provide day-and-night customer support.
KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need them. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs.
You can choose the colors, logo, favicon, and URLs of your help center to match your branding. Articles can be packed full of knowledge, with GIFs, videos, and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.
Shelf is a knowledge management software designed to enhance collaboration and streamline information access. It is engineered to efficiently organize content, making it accessible and actionable for teams, ensuring all data is easy to find and use.
Shelf is a powerful tool that brings order to information chaos for businesses. With its intuitive design and robust features, it supports teams by centralizing knowledge, enhancing productivity, and reducing time spent searching for information. Users find it valuable for knowledge sharing and ensuring information consistency within teams, though improvements in integration capabilities can enhance its functionality further.
What are the key features of Shelf?Shelf is used extensively across industries like customer service and sales, where quick access to accurate information is critical. In customer service, it streamlines information retrieval, improving response times and customer satisfaction. Sales teams leverage it to access up-to-date product details, ensuring accurate communication with clients.
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