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Intershop vs Softline eCommerce Solution comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Intershop
Ranking in eCommerce Platforms
18th
Average Rating
0.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Softline eCommerce Solution
Ranking in eCommerce Platforms
35th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the eCommerce Platforms category, the mindshare of Intershop is 1.1%, up from 1.1% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

it_user6645 - PeerSpot reviewer
"Sharing" of products, content, catalogs, etc. really helps to set up complex multi-site scenarios extremely fast
I can only confirm this. The out-of-the-box functionality for E-commerce together with the strong cms-features of IS7 is a blast. Another highlight is the "sharing" of products, content, catalogs, etc. - this really helps to set up complex multi-site scenarios extremely fast.
AM
Provides us with the ability to customize the customer experience
They could improve their portals and customer service. I would like them to provide training to our customer support team and make information more widely available. Sometimes, we need to get very specific links and that inhibits success. There are a few things that could be done better. However, generally speaking, when we get in touch with them for a problem, they will reply back to me in less than 24 hours, sometimes even less than 12 hours. That is very good, and I see that they really care about their clients. They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
 

Overview

 

Sample Customers

Merck, Videocon, Wurth, Vattenfall, EUbook Shop, Carlson Rezidor, Drager, Linde
Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.
Find out what your peers are saying about Salesforce, Adobe, SAP and others in eCommerce Platforms. Updated: May 2025.
851,604 professionals have used our research since 2012.