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Intershop vs Softline eCommerce Solution comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Intershop
Ranking in eCommerce Platforms
15th
Average Rating
0.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Softline eCommerce Solution
Ranking in eCommerce Platforms
29th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the eCommerce Platforms category, the mindshare of Intershop is 1.6%, up from 1.2% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

it_user6645 - PeerSpot reviewer
"Sharing" of products, content, catalogs, etc. really helps to set up complex multi-site scenarios extremely fast
I can only confirm this. The out-of-the-box functionality for E-commerce together with the strong cms-features of IS7 is a blast. Another highlight is the "sharing" of products, content, catalogs, etc. - this really helps to set up complex multi-site scenarios extremely fast.
AF
They tailor the design as per our needs and take care of sales tax in all the countries
Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
 

Overview

 

Sample Customers

Merck, Videocon, Wurth, Vattenfall, EUbook Shop, Carlson Rezidor, Drager, Linde
Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.
Find out what your peers are saying about Salesforce, SAP, Shopify and others in eCommerce Platforms. Updated: July 2025.
865,384 professionals have used our research since 2012.