I am the end user. I have a contract to provide testing for customers, however, ultimately the owner of the tool is the customer. For this reason, we're not direct customers. I'd rate the solution at a nine out of ten. I don't like to put 10 due to the fact that I'm sure that something can be improved. That said, if the customer gave me the option to select a product, I'd select SpiraTeam over other tools. The facilities of the tool are more or less the same as the facilities of the ALM or other tools that are in the market. However, the customer support from Inflectra makes you feel like they are working with you. That is the gap in the quality that other options lack. They fix any issue very quickly.
