bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets.
show you a summary (generated by AI) of each critical topic, representing a group of similar tickets so you don’t have to read each ticket to understand trends in your data.
sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.
improve your support experiences by automatically routing and escalating tickets based on the customer issue.
build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard.
Usersnap is a central place to organize & track bugs and collect user feedback. Key features include: Real-time collaboration, Contextual information, ad-hoc feedback widget and seamless integration.
We monitor all Customer Feedback Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
