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HubSpot Sales Hub vs Salesforce Essentials comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
HubSpot Sales Hub enhances ROI with improved lead tracking, communication, customer profiling, supporting informed decisions despite longer sales cycles.
Sentiment score
8.0
Salesforce Essentials enhances sales growth by simplifying implementation, navigation, and automating processes, benefiting testing, development, and daily operations.
 

Customer Service

Sentiment score
6.7
HubSpot Sales Hub's customer service is praised for responsiveness, effective self-help resources, and overall user satisfaction despite minor downtime issues.
Sentiment score
7.7
Salesforce Essentials offers responsive customer service with fast responses, though some users suggest improvements for even better efficiency.
It is more difficult with the language in Portuguese, which complicates understanding other functions.
Salesforce Essentials has excellent customer service.
 

Scalability Issues

Sentiment score
7.0
HubSpot Sales Hub is scalable and user-friendly but may lack features for large enterprises like Salesforce.
Sentiment score
7.3
Salesforce Essentials scales efficiently for diverse user volumes, earning high praise for supporting organizational growth and flexibility.
 

Stability Issues

Sentiment score
8.4
HubSpot Sales Hub is praised for its near 100% uptime and consistent stability, receiving varied ratings for reliability.
Sentiment score
8.1
Salesforce Essentials is reliable with smooth SAP integration, though some users experience delays in automation processes.
Salesforce Essentials has proven stable, with no downtime that affects my work.
 

Room For Improvement

HubSpot Sales Hub needs more automation, integrations, better reporting, AI capabilities, and interface improvements to meet enterprise demands.
Salesforce Essentials struggles with integration, user-friendliness, and pricing, needing improved automation, AI, and analytics features.
HubSpot Sales Hub could be improved by being more affordable in other countries.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
 

Setup Cost

HubSpot Sales Hub is seen as valuable and scalable, starting at $100 monthly, with discounts for yearly commitments.
Salesforce Essentials is considered costly by users due to high licensing fees and additional professional service expenses.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
 

Valuable Features

HubSpot Sales Hub streamlines sales processes with integration, intuitive setup, pipeline management, automation, and enhanced reporting capabilities.
Salesforce Essentials provides scalable, flexible solutions with cloud deployment, AI customization, and mobile support, enhancing productivity despite high costs.
The divisions for sales and the graphics are very customizable in HubSpot Sales Hub.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
 

Categories and Ranking

HubSpot Sales Hub
Ranking in CRM
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Salesforce Essentials
Ranking in CRM
17th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of HubSpot Sales Hub is 1.0%, up from 0.6% compared to the previous year. The mindshare of Salesforce Essentials is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Gonçalo Teixeira - PeerSpot reviewer
Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits
The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.
Srini-Dhanaraj - PeerSpot reviewer
Manages service requests and dispatches engineers to resolve issues
I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Educational Organization
13%
Manufacturing Company
8%
Retailer
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot Sales Hub?
It provides efficient business forecasts.
What needs improvement with HubSpot Sales Hub?
HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market.
What do you like most about Salesforce Essentials?
Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.
What is your experience regarding pricing and costs for Salesforce Essentials?
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
What needs improvement with Salesforce Essentials?
The primary area for improvement in Salesforce Essentials is its pricing. There are other competitors, like Zoho CRM ( /products/zoho-crm-reviews ), that offer similar features at a lower cost. Sal...
 

Comparisons

 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif
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Find out what your peers are saying about HubSpot Sales Hub vs. Salesforce Essentials and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.