We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics 365 Customer Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"HubSpot Sales Hub is useful for managing workflows."
"I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."
"The solution is very straightforward to utilize."
"The insights are quite helpful."
"Microsoft Dynamics 365 Customer Service has valuable customization features."
"I mainly do customer management, setting records, and things like that."
"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
"Offers integration with hosted solutions."
"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."
"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"I liked the solution's web version and user interface."
"The initial setup process is not very complicated."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"The solution should have more integration options."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"The solution is good, but it could be more straightforward."
"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."
"The solution could better integrate with other enterprise solutions."
"There are some occasional performance issues."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."
"The things that are needed are not available in the documentation."
More Microsoft Dynamics 365 Customer Service Pricing and Cost Advice →
HubSpot Sales Hub is ranked 15th in CRM with 14 reviews while Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews. HubSpot Sales Hub is rated 7.8, while Microsoft Dynamics 365 Customer Service is rated 8.0. The top reviewer of HubSpot Sales Hub writes "A solution that provides value for money, along with a clean user interface and easy setup process". On the other hand, the top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics 365 Customer Service is most compared with Zendesk. See our HubSpot Sales Hub vs. Microsoft Dynamics 365 Customer Service report.
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