Genesys Cloud CX vs Gladly comparison

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.

Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.

• Customer AI: Maintains continuous conversations across channels.
• Emotional Intelligence: Creates personalized interactions.
• Scalability: Efficiently adapts to company growth needs.

• Cost Savings: Reports show $510M cumulative savings.
• Improved CSAT: Users experienced a 65% increase in scores.
• Efficient Operations: Facilitates 240 million conversations.

Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.